Job description

Dogwood Management Partners, a certified SDVOSB, is seeking a ServiceNow Consultant for an important government client. This position is currently 100% remote. All candidates will be subject to a complete background check.

To be considered for work, a candidate must be a U.S. citizen. No permanent resident aliens, H1 visas or third parties please.

Task Description:

As a ServiceNow Consultant, you’ll offer advice and expertise to help improve business performance in terms of operations, profitability, management, structure, and strategy. Assisting clients in the implementation and support of ServiceNow HRSD modules throughout the project lifecycle, activities include requirements analysis, system design, configuration, testing, troubleshooting, and working with team members on activities spanning all project phases. Additional tasks include developing system requirements specifications, test plans, and detailed system architecture and system design documentation. Candidates must communicate clearly and effectively with team members/leads and clients, demonstrate strong problem-solving skills and build confidence and trust with customers and team members.

Required skills/Level of Experience:

• Bachelor’s Degree
• 3 to 5 years of experience working with ServiceNow HRSD for Federal customers
• 3 to 5 years of experience with Human Capital Shared Services
• 3 to 5 years of experience supporting federal Human Capital process improvement initiatives in various parts of the HR life cycle for several different federal agencies
• 3 to 5 years of experience engaging with client stakeholders and customers to determine appropriate process improvements
• Strong analytical skills; ability to research issues and provide solutions
• Capacity and willingness to learn complex business rules and apply them to system processes and support
• Excellent customer relationship management skills including effective oral and written communications

Preferred skills:

• Experience with Merit System Principles
• Experience assisting with various areas of complex projects
• Human Capital Transformation work that is the result of performance management and/or benchmarking initiatives
• Develop business cases and multi-year strategic improvement road maps

Dogwood has been consulting on Cyber Security and related IT services for commercial clients and federal agencies since 2001. We owe our success to the professionals we have been fortunate enough to hire and retain to perform to the standards set forth by leadership within our commercial clients and the federal government. For this reason, we seek only those candidates with the highest ethical standards who meet the experience requirements for the obligations we have been entrusted with.

All responses will be held in confidence.

Dogwood Management Partners is an equal opportunity employer. Minorities, Veterans, Service-Disabled Veterans, and those with disabilities are encouraged to apply.

Job Type: Full-time

Pay: $63,708.08 - $136,089.32 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Herndon, VA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a 3rd party representative and/or a candidate being represented by a 3rd party agency?

Education:

• Bachelor's (Required)

Experience:

• ServiceNow: 3 years (Required)
• ServiceNow HRSD: 3 years (Required)
• Human Capital Shared Services: 3 years (Preferred)
• supporting federal Human Capital process improvement: 3 years (Preferred)
• engaging with client stakeholders and customers: 3 years (Preferred)
• Merit System Principles: 1 year (Preferred)

Work Location: In person

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