Job description
Eagle Brook Church is a multi-site church looking for a passionate, skilled Lead Production Support Specialist to join our Technology team at our Operations Center located in Hugo MN. This person will diagnose and resolve a broad range of production technology systems issues while leading Production Support Specialists. A skilled leader with experience in centralized support systems, complex broadcast audio, video, lighting, and AV systems will thrive in this role. If you are passionate about providing great customer service and maintaining complex technical systems, you may be the perfect candidate for this role.
Lead Production Support Specialist // EAGLE BROOK CHURCH
POSITION SUMMARY
Manages support for production technology systems in Eagle Brook auditoriums, Kids Ministry environments, meeting, and office spaces. Services and maintains complex broadcast audio, video, and lighting systems at multiple sites. Leads outstanding customer service and support for technology-based strategies that enables Eagle Brook Church to accomplish the mission of Reaching People for Christ. Reports to the Production Systems and Support Manager.
ROLES & RESPONSIBILITIES
- Supervises and gives work direction to Production Support Specialists
- Manages the support queue and assigns tickets to appropriate functions
- Diagnoses and resolves complex audio, video, lighting, and network issues as assigned
- Maintains and services large LED video display installations
- Maintains and services broadcast video transport components
- Maintains, configures, and programs production video router and switcher components as well as multi-site communications systems
- Leads the support team during services and events by remotely supporting campus teams from the Technical Operations Center and assisting with on-site diagnoses and resolution of technical issues
- Owner of the production equipment asset tracking database for all campuses
- Collaborates with audio, video, and lighting engineers on small projects
- Other duties as assigned
QUALIFICATIONS
- Associates/Technical degree; or equivalent on-the-job experience
- 2+ years of experience in an AVL support role serving a fast-paced organization
- 2+ years of experience with technical equipment preventative maintenance/troubleshooting
- Follower of Jesus and aligns with Eagle Brookâs nine core beliefs
- Advanced knowledge and ability to operate and troubleshoot technical systems including, broadcast audio, video, lighting equipment and AV systems
- Experience with computer networking
- Ability to work in a collaborative team environment and build strong working relationships
- Self-starter with strong personal organization and time management skills
WORK SCHEDULE
Generally, works Wednesday-Sunday. This includes Student Ministries on Wednesday night and occasional other evenings for special events. Expected to work 45+ weekends/year.
Classification: Exempt // Status: Full-time // Team: Technology
Subject to Work for Hire policy found in Eagle Brook Church employee handbook.
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