Job description

Help us develop our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have a database or multi-tasking experience? If so, prepare to innovate, create, and inspire. The Database Senior Engineer (Infrastructure Engineering Senior Advisor) role will be responsible for design, implementation, maintenance, and 2nd level support of Cigna's Workforce Engagement Applications which consists of Verint’s Suite of products (WFM, Recording, Operations Manager, AQM, DPA, etc..). The API Developer is responsible for designing, developing, documenting, implementing, and full lifecycle management of custom API solutions, API platform management, and solutions integration for the organization. This position is also responsible for taking a leadership role when developing and supporting solution designs and API integrations.

Responsibilities:
Engineering of Verint’s Suite of Products (WFM, Recording, Transcription, DPA, Quality, etc..)
Building API integrations into the Verint Database
Building reporting dashboards for both IT & Business related needs
Understanding of Cisco UCCE and Genesys
Utilization of non-production WFE environments for API builds
Help develop and deploy automation tools to support the operation and uptime of Cigna's contact center
Utilization of Verint’s Developer portal to test/deploy new integrations into SQL
Test application patches and document roll out procedures
Support the long term enterprise strategy for contact center WFE platform
Provide technical leadership for contact center WFE initiatives
Create, build, and maintain data pipelines from disparate sources that meet functional / non-functional business requirements
Create, maintain, and reuse existing ETL processes, employing a variety of data integration and data preparation tools
Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing pipelines for greater scalability, etc.
Work with stakeholders including Product, Data and Business teams to assist with data-related technical issues and support their data needs
Create datasets for operational reports, key performance indicators/metrics, or other insights into current organizational activities
Create datasets for analytics and data science to provide the ability to uncover the answers to major questions that help organizations make objective decisions and/or gain a competitive edge
Write, debug, and implement moderately complex queries involving multiple tables or databases across platform(s)
Work with product owners to define functional and non-functional requirements
Design data models and business logic to meet specified requirements
Produce documentation for software and systems
Assist in building a team of software developers
Create datasets for analytics and data science to provide the ability to uncover the answers to major questions that help organizations make objective decisions and/or gain a competitive edge.
Write, debug, and implement moderately complex queries involving multiple tables or databases across platform(s).
Work with product owners to define functional and non-functional requirements.
Design data models and business logic to meet specified requirements.
Produce documentation for software and systems.
Assist in building a team of software developers.

Qualifications:
High School diploma; Bachelor’s degree preferred.
3+ years of Fast API experience (Python).
3+ years of Snowflake experience.
3+ years of Java experience.
3+ years of SQL experience.
3+ years of software development experience.
3+ years of Contact Center Engineering experience.
Proficient in designing API specs using RAML, Swagger, OpenAPI, or other API modeling languages.
Developer Experience preferred.
Expertise with object-oriented programming languages.
Expertise with relational databases.
Proven ability to design, build, and document APIs.
Strong technical communication skills.
Results-focused, collaborative, and pragmatic.
Familiarity / Expertise with the FastAPI framework.
Familiarity with Ops platforms tools and processes (AWS, CircleCI, etc.).
Data pipeline / data engineering experience.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 116,400 - 194,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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