Community Impact Data Manager
Full Time
Anchorage, AK 99503
$58,000 - $76,000 a year
Posted
Job description
Position Title:
Community Impact Data Manager
Reports To:
Director of Strategy & Impact
Classification:
Exempt; Salary; Full-Time
Overview:
The Community Impact Data Manager is part of the Strategy and Impact team responsible for securing and aligning resources to support VOA Alaska’s mission. This position in particular is responsible for reporting, capturing, validating, and analyzing internal and external data to help convey community needs, VOA’s potential to meet those needs, and VOA’s impact on Alaskan youth and families. The individual in this position will be a champion for all things data at VOA and help strengthen and grow a culture that embraces data as part of an integrated approach to planning and decision-making. Prior knowledge of behavioral health, public health, and/or healthcare is preferred.
The Community Impact Data Manager helps VOA measure clinical outcomes and impact on clients to help encourage and support quality excellence across the continuum of care as well as measure resource development and communication data to identify trends, gaps, and areas for improvement. This position requires a varied skill set that includes data management, data validation and reporting, stakeholder feedback and engagement, data analysis and visualization, the ability to train and provide support to leadership and team members in how to understand and interpret available data, the ability to connect external data/trends to VOA data/impact, and a comfort presenting data to executive and board level individual.
A typical day in this position includes navigating VOA’s Power BI data dashboard and/or electronic health record (CareLogic by Qualifacts) and/or building/manipulating Power BI or Excel reports to respond to data queries. Another day may include reviewing external public health reports to identify key trends and areas that VOA can support, shape, and impact and providing a high-level summary to executive leadership. A third day may include preparing and distributing satisfaction surveys to collect feedback on service quality and delivery.
We are seeking someone who is:
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a team player able to work both collaboratively and autonomously while proactively navigating uncertainty,
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a strong written and verbal communicator who is also excellent at organizing information with keen attention to detail,
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an out of the box thinker who connects program, agency, and community data in compelling ways,
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competent at reading and comprehending complex data reports, and
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comfortable navigating online portals and systems.
VOA Alaska is a youth-serving organization providing prevention, early intervention, treatment, and recovery supports to youth and families struggling with mental illness and addiction. VOA Alaska is honored to walk with families during these times and provide support and hope through recovery. Its core values are connection, responsibility, courage, innovation, hope, and joy. Members of our workforce are expected to espouse these core values and align with this mission of services to the community.
Essential Functions, Duties & Responsibilities
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Centralize and support data management processes across the agency to ensure data is accurate and available as needed to meet reporting requirements. A thorough understanding of each program, expected outcomes, and data touch-points is essential. -
Develop dashboards and key performance indicators that integrate into existing meetings and/or processes to inform decision-making.
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Act as bridge and translator of program and impact data to support and inform decision-making across the agency.
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Validate data reporting and visualization accuracy through thorough quality checking techniques.
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Research agency data requirements for funder/partner/regulatory requirements and ensure proper systems and documentation are in place to support regular/ongoing reporting and monitoring.
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Lead stakeholder feedback and engagement activities across programs to ensure client, family, and community needs are being met and areas for improvement are identified in a timely manner.
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Identify and investigate industry and community health trends to inform planning and decision making.
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Proactively analyze internal and external data to answer key questions from stakeholders or out of self-initiated curiosity.
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Train, develop, and support leadership and staff to help grow and enhance culture that embraces data in planning and decision-making.
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Performs other duties as assigned or indicated.
Knowledge, Skills and Abilities
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Experience working in behavioral health, healthcare, and/or public health preferred.
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Bachelor’s or Master’s Degree in health information, public health, computer science, business or similar. Experience working in data management or other field with data management involved is allowable substitution.
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Excel wizard – able to process large amounts of data to interpret and present it in a way that helps inform decisions.
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Extensive experience using PowerBI or other data manipulation tools used to transform data into information for reports or providing intuitive graphical charts or dashboards.
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Strong analytic background and ability to perform effective querying involving multiple tables and subqueries.
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Ability to analyze data and work efficiently with team members to develop and enforce data processes and protocols.
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Proven abilities in analytical, database, and reporting skills.
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Excellence in records maintenance and database management.
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Demonstrated initiative and ability to work accurately with minimal supervision.
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Positive team player skills with willingness to invite and respond to a variety of input.
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Professional and clear verbal and written communication.
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Attention to detail and deadlines, strong organizational skills, and an ability to manage and complete multiple tasks.
All members of the workforce will be expected to demonstrate a commitment to VOA’s vision and mission and consistently demonstrate its values in all areas of their work. Moreover, everyone is expected to demonstrate collaboration and teamwork, accept direction, feedback and coaching, and prove themselves to be a reliable and consistent resource to clients and colleagues.
Specifically, this position requires:
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Judgement and Decision Making: Incumbent must be proficient at prioritizing and organizing data and information and demonstrate strong analytical and critical thinking skills that result in efficient and sound solutions and decisions. -
Independence: Incumbent must demonstrate self-determination and effectiveness with working with minimal supervision
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Communication: Incumbent must be skilled at both oral and written communication and clearly demonstrate an ability to collaboratively communicate, listen effectively, and deliver information in an understandable and organized fashion to a variety of stakeholders.
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Service and Accountability: Incumbent must demonstrate a strong commitment to customer service as well as prove him/herself accountable for quality and effectiveness in all areas of the work.
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Leadership: Incumbent must possess a strong foundation of leadership skills.
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Software Proficiency: Incumbent must possess a strong knowledge of and capacity for learning a variety of office suite applications.
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Technical Knowledge: Incumbent must possess knowledge of accepted grantmaking principles and legislation impacting non-profit funding and reporting.
Working Conditions
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday.
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While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision.
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