Job description

Porsche San Diego has a great opportunity for a Warranty Administrator to join the Holman family!

What will you do?

The Warranty Administrator will perform a wide range of administrative and office/service support duties associated with vehicle warranties. The Warranty Administrator is responsible for the submission, correction, and collection of warranty claims. Other responsibilities include:

• In an accurate and timely manner, ensure the dealership is paid for all warranty work by preparing, flagging, and submitting each warranty claim.
• Review every warranty repair order for completion, accuracy, and legibility, in accordance with
• the applicable policies and procedures manuals.
• Define the scope of a warranty claim by communicating with service advisors.
• Have a follow-up process to ensure complete compensation for the dealership and technicians on all claims.
• Review warranty claims that are returned, adjusted or rejected and track them until they are resolved.
• Resolve and handle all claim corrections and charge backs.
• Keep current on all factory recalls, announcements, and procedures.
• Maintain customer and service records as required by the warranty repair manual.
• Keep a positive working relationship with the service and parts departments.
• Other duties, as assigned.

What are we looking for?

• High school diploma or equivalent and 1+ years of related experience; or equivalent combination of education and experience.
• Previous warranty administration experience is highly preferred.
• Experience with ELSA and SAGA
• Excellent communication and problem-solving skills, including the ability to maintain composure under stress.
• Excellent administrative, organizational, and communication skills.
• Strong computer and internet skills.
• Highly professional and dependable.

Compensation: $24-$26/hr

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• San Diego, CA 92126: Reliably commute or planning to relocate before starting work (Required)

Experience:

• warranty: 1 year (Preferred)

Work Location: In person

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