Voice Services Billing Coordinator-Internal Union Apps Only
Full Time
Teaneck, NJ 07666
$838 a week
Posted
Job description
INTERNAL UNION APPLICANTS ONLY
The Voice Services Billing Coordinator provides assistance to the Manager of Voice Services in the areas of telephone billing, program maintenance in VoIP portal, the university voicemail system and service/repair call coordination to various University telecommunications vendors. The incumbent also provides support to the Manager in the area of wireless devices, including the same on all international campuses. The Billing Coordinator acts as an overflow to the Switchboard Specialists, providing all functions in their absence.
Required Qualifications:
The Voice Services Billing Coordinator provides assistance to the Manager of Voice Services in the areas of telephone billing, program maintenance in VoIP portal, the university voicemail system and service/repair call coordination to various University telecommunications vendors. The incumbent also provides support to the Manager in the area of wireless devices, including the same on all international campuses. The Billing Coordinator acts as an overflow to the Switchboard Specialists, providing all functions in their absence.
1. Working knowledge of clerical accounting and/or bookkeeping practices, preferably an Enterprise level purchasing and procurement system.
2. Strong current knowledge of telephony terms and coding.
3. In depth understanding of several web portals as they relate to landline, cellular and conferencing issues. Knowledge of the various wireless providers user administration portals and the ability to extract information and provide reports. Must be able to keep details current and accurate in order to reconcile the monthly billing.
4. Strong working knowledge of Microsoft Excel, Word and Office365.
5. Working knowledge of VoIP software billing and management programs.
6. Basic working knowledge and understanding of voicemail terms and the ability to give explanations to others as needed.
7. Two years experience on a multiline VoIP switchboard, preferably in an educational environment.
8. Strong oral communication skills with a clear, distinct speaking voice.
9. Strong organizational skills and attention to detail.
10. Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing the background check and produce a Social Security Card.
Preferred Qualifications: Hours Worked
40 Hours Weekly
Posting Date: 05/02/2023 Special Instructions to Applicants: Application Types Accepted: Application for Employment
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