Unit Clerk

KEY RESPONSIBILITIES:

• Transcribes and transmits physician’s orders to appropriate areas under the supervision of the R.N.
• Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians, ancillary departments, patients and visitors
• Answers telephones, takes messages and communicates messages to the appropriate person in a timely manner
• Receives, places and transfers calls using appropriate telephone etiquette
• Handles telephone information requests with courtesy, accuracy and timeliness
• Works in collaboration with the interdisciplinary team to achieve patient and unit goals
• Inventories and orders unit stock, ensures proper supplies are on hand
• Demonstrates the ability to adapt to change in the workload
• Initiates patients charts on admission and maintains in appropriate organizational and sequential order
• Demonstrates a complete knowledge and use of all forms
• Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential
• Communicates with the R.N. any treatments results, observations, patient complaints and other pertinent information regarding the conditions of the patients

Management of Time and Resources:

• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance and punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:

• Is part of a team effort to insure quality services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

CUSTOMER SERVICE SKILLS:

• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer’s satisfaction.

REQUIRED KNOWLEDGE & SKILLS:

• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and inservices and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

• High school diploma/GED equivalent
• Preferred previous clerical/administrative experience

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

How to attend

Margaret Stone Conference Room;

Report to the main lobby of the hospital

What to prepare

• Resume

Preferred dress code

Business casual (dress pants/skirt, button down/blouse, optional tie)

What is a hiring event?

Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!