What is in it for You?

• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• Onsite gym & cafeteria
• Day One - Comprehensive Benefits Package
• Business Casual (We Wear Jeans!)
• On a bus line (6400 Main Street - Williamsville – across from SUNY ERIE North Campus)
• We encourage your individual growth and look to promote within!

Workplace Values: The Titles Specialist will be expected to operate in line with our workplace values which are:

• Get it done
• Win as a team
• Better every day
• Do it with passion

Duties and Responsibilities: The Titles Specialist will manage titles for our auto retail & lease portfolios for various clients, broken up into sub-specialties.

• Call Team - This team is responsible for handling inbound phone calls from customers, clients, and dealers for all matters related to title processing. Agents will deliver passion for customer experience while responding to questions and providing knowledge to callers on how to request action related to vehicle titles. The call team also performs title perfection follow-up while managing multiple clients – callings DMV, dealerships, and customers to ensure a perfected title and winning as a team.
• Correction Team – This team is responsible for logging any incoming titles into the applicable services and determining the status of said titles. Processing any title modifications required on any inaccurate and unacceptable title received—processing state-to-state title transfer demands from the customer or DMV and executing duplicate title processes, name changes, and copy requests while maintaining day-to-day client follow-up and addressing each account queued for review and processing.
• Payoff Team - This team is responsible for processing the release of liens on titles that have been paid in full or deemed a total loss by signing off as lien holders on the appropriate title—generating and sending a lien release to release the collateral when we do not have the physical titles or releasing the lien via the electronic vendor portal from the state to the appropriate party who paid off the loan.
• Mail Team – This team is responsible for the everyday title pulls, title filing, and title research that encompasses all aspects of the Titles Department. Working as a team to obtain, review, and distribute mail that flows into the department and needs to be distributed. This team will work together to improve daily as a group that will compare titles pulled to the relevant records before being mailed out.
• Titles Remarketing Team – This team is responsible for the titles portion of the remarketing process of terminated accounts (e.g., lease returns and repossessions). Logging received titles for sale at auction when appropriate; sending titles to service to obtain repossession titles in the client's name—follow-up on pending actions or requirements from Servicers, Auctions, Clients, Tag Agencies, or internally.

**Notary Public – Team members must obtain their Notary Public within 90 days (about three months) of employment. defi SOLUTIONS will pay for the test, accessories, and renewals.

Required Qualifications:

• Available to work on-site at our Amherst, NY office Monday - Friday 11:30 am-8 pm or Monday - Friday 8:30 am - 5 pm (Shift differential included of 2% for any shift that starts after 10:30 am)
• High School diploma or GED
• Minimum one-year experience in high-volume, data entry, and administrative forced position
• Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel, Outlook)
• Ability to demonstrate, comprehend and apply our workplace values.

Travel required:

• No travel is required for this position

Affirmative Action/EEO Statement: defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.