Technical Support Specialist ASA

EXFO
Full Time
Richardson, TX 75080
Posted
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Job description

Technical Support Specialist ASA

Main locations: Richardson, TX, US
Job Type: Full-time
Workplace type: Hybrid
Offer number: 4001

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

Job summary:
As a member of the Customer Support Team, you will bring your product expertise (system or telecom) in close cooperation with the R&D teams.

What you’ll do:
Bring your Telecom or System expertise on probe type ‘passive EPC / Core CS IMS’, as well as on our troubleshooting tools and Analytics products
Collaborate with development teams to improve the functionality of our products
Bring your Telecom or System expertise to the pre-sales teams, taking into account technical developments and conformities
Ensure that the delivered characteristics correspond to customer requirements in terms of telecom or system functionalities
  • participate in the training of Customer Support L1 & L2 teams
  • participate in the telecom validation of new projects
  • responsible for the analysis of complex telecom or system issues raised by customers

What we’re looking for Technical skills:
Bring your added value on telecom or system issues and your knowledge of 4G / 5G network architecture
Knowledge of all the main signaling procedures, protocols, algorithms on a specific part of the network (radio, access, core, applications)
Have a good theoretical understanding of Data Networking and telecommunications Master the analogies between all current network technologies
Bring a transversal view on the telecom aspects of the product and services.

Required aptitudes:
Autonomous, rigorous, and flexible and demonstrate a capacity for analysis and synthesis.
Solid experience in strong interaction with international customers, and have shown, in this context, an excellent level of communication and leadership.
Your interpersonal contact enables you to be recognized by the different teams with whom you work. Ability to work in an environment focused on innovation and team spirit.
Passionate, curious and eager to learn.

Must have:

Pertinent experience: 5 years of experience minimum in the telecommunication industry working with international customers.
Language requirements: Fluent in English.
Education: Graduated Telecom Science or Information Technology Engineer.

What we are offering :
  • Schedule flexibility
  • Multisite and multidisciplinary teams
  • Dynamic and collaborative work environment
  • Modern workspace
  • AGILE working methodology
  • Variety of social and sports activities
  • Community involvement
  • Free parking
  • Competitive holidays
  • Annual bonus program
  • Group insurance

EXFO is an equal opportunity employer.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Thanks for your interest in EXFO


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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