Work from anywhere in the U.S.

We are a global company without any offices, so our team works remotely. Our clients are thought leaders in healthcare technology.

Who we are

At Cloudticity our mission is to make every human on earth healthier by enabling healthcare organizations to leverage public clouds like AWS and Azure in order to deliver modern innovations and key insights. We enable healthcare organizations to be more effective at what they do by providing them with the tools, infrastructure, and guidance to build highly secure, available, and scalable solutions. Our Cloudticity Oxygen™ platform automates the vast majority of managed services tasks. As a result, we provide the most secure, agile, and responsive managed services available to the healthcare industry today. Data, analytics, and predictable forecasts are becoming ever more important to us as our company reaches its next phase of maturity and reporting requirements.

To support our rapid growth, we are adding to our Cloud Engineering team. As a customer-centric Support Engineer, you’re responsible for the day-to-day operation of Cloudticity’s help desk and customer support services.

Responsibilities Include:

• Respond to customer support requests using Cloudticity-approved tools
• Provide timely and effective solutions for customer requests
• Ensure overall customer satisfaction with help desk requests
• Periodic on-call rotations for 24/7 support requests
• Expand your AWS/AZURE experience and skills
• Periodic support of L2 Support Engineering tasks (deployments of new services)
• Support compiling of data for customer reporting (as needed)

We are seeking someone with:

• Authorized to work in the U.S.
• Able to work U.S. West Coast/Pacific Time
• AWS Solutions Architect - Associate certification
• Excellent verbal and written communication skills
  
• Demonstrated experience with AWS and/or Azure cloud services
• Basic knowledge of networking and network layer topology
• Basic knowledge of Windows and Linux operating systems
• Curious and always learning
• Self-starting and motivated
• Ability to take ownership of individual tasks while working closely with a team
• Passion for delivering outstanding customer service
• Ability to work remotely
• The US base salary range for this full-time position is $50,000-75,000/year and based on experience. Please note, the compensation details listed reflect the base salary only and do not include bonuses or other benefits.
• Dependent on the position offered, bonuses and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Some cool perks with working here:

• An opportunity to work with a highly collaborative and entrepreneurial company with great coworkers who enjoy having fun and working hard
• Competitive salaries and annual bonuses
• Comprehensive health insurance available (medical and vision) for you and your family
• Ridiculously flexible Paid Time Off and working hours/location policies
• Employer-matching 401(k) plan
• Choice of MacBook or Windows laptop
• Work from home. Forever.

Cloudticity is an Equal Opportunity Employer. At Cloudticity, almost everything matters except your age, gender, identity, the color of your skin, how you relate to the universe, who you choose to sleep with, or anything else of that nature. Our culture unites us, and we celebrate all our differences with fervor. If you’re smart and passionate about healthcare technology, we’ll embrace you just as you are.