Job description

If you like rapid growth and working with an enthusiastic team (that is more like a family) to improve patient’s quality of life, you’ll enjoy your career with us!

POSITION SUMMARY

You will be delivering a financial breakdown of the overall Care Plan along with helping patients to coordinate their schedules to arrive for the recommended care.

You will be responsible for acquiring long term, quality patients for the clinic through the implementation of proven lead conversion systems and sales techniques.

As the Case Manager, it will be your responsibility to build and maintain patient relationships throughout the patient’s journey to wellness at Chronic Care of Richmond. You will participate in the educating of patients while working with the clinicians as they report the findings of an orthopedic exam and diagnostic imaging.

You will focus on understanding our patient’s needs and goals while helping them overcome obstacles to receiving care. You will learn to empathize with their struggles while influencing the patient to do what is in their best interest to improve their quality of life.

You will verify insurance coverage for recommended treatment plans and communicate all covered and out of pocket costs to the patients.

You will demonstrate an expert level of knowledge and experience in these areas, as well as actively work and collaborate effectively within a highly team-centric environment.

PERFORMANCE OBJECTIVES

• Create and deliver financial estimates, secure financial commitment, and confirm long-term scheduling to patients based on Provider’s orders
• Develop emotional connection with patients to understand their expectations, goals, and desired outcomes
• Perform initial consultations on new patients to determine medical history, motivating factor that prompted patient to look for help with their problem and functional goals of the patient
• Discover and provide motivating factors that prompted patients to seek help.
• Establish functional goals of the patient and be able to communicate with your team.
• Execute patient follow up calls, lead conversion techniques, and patient retention activities
• Provide and ensure completion of all patient paperwork
• Effectively and continually educate patients about the need and benefits for active progress through the complete care plan
• Ensure that all of the patient’s needs are met, nothing gets overlooked, and care is consistent with the patient’s expressed desires
• Generate weekly/monthly reports and statements
• Conducting insurance verification, reimbursement inquires, and preauthorization calls
• Additional office tasks including confirmation calls and patient interaction on the phone and in person

CAPABILITIES/KEY COMPETENCIES

• Ability to overcome objections with confidence
• Entrepreneurial mindset, driven to succeed and a commitment to achieve results
• Excellent relationship building skills with a demonstrated ability to quickly develop trust
• Ability to make decisions, offer strong recommendations, and take responsibility for results
• Demonstrated ability to create a high awareness around physical/functional limitations
• Self-starter who can work independently within existing processes or operate effectively with ambiguity
• Strong oral and written communication skills
• Planning, organizing, prioritizing, and streamlining responsibilities
• Ability to apply and maximize internal systems, processes, and platforms
• Team orientation and a strong collaborator
• Advocate for the patient and motivate them to reach their health goals
• Ability to coordinate and balance the needs of the patient, the clinic, and yourself
• Understand, align, and communicate our mission, vision and values
• Desire to define and take massive action to accomplish your own personal, professional and financial goals

EDUCATION & EXPERIENCE

• High school diploma or equivalent.
• 2+ years of work experience in sales (insurance sales, medical device sales, other medical sales, etc.), case management
• Experience working with a CRM preferred

PHYSICAL REQUIREMENTS

• Prolonged periods sitting and working on a computer
• Requires traveling to events in neighboring towns and out of state for training (up to 10% travel)

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KPIs: Sales Conversion Rate %, $ of Treatment Plans Closed, # of Treatment Plans Closed & Paid in Full, Show Rate for day 1 to day 2

Job Types: Full-time, Contract

Pay: From $16.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Henrico, VA 23294: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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