Job description
Job Summary: The Service Line Senior Director is the Administrative leader in the Triad leadership model comprised of a Physician, Nursing and Administration. Primary responsibility of the Triad is development and execution of strategies to increase service line growth, efficiencies, patient experience and quality, defining the "value" of the Service Line to patients and the health system. The Director will co-lead a team of CaroMont Health Service Line stakeholders comprised of inpatient and ambulatory care physicians, managers, nursing, ancillary and support personnel. Functions in a leadership role within CaroMont Medical Group, in collaboration with physicians and practice managers and leadership. Responsible for ensuring that assigned practices operate within CaroMont Medical Group's policies, procedures and budgets. Must demonstrate expert skill in building and maintaining collaborative, constructive, professional relationships and the CARES values in all interactions. Collaborates effectively with Senior Director colleagues to identify improvements in clinical, financial and operational outcomes. Monitors, communicates and ensures compliance with key performance indicators to maximize Service Line market share and financial position. Must demonstrate expert skill in leveraging innovation and industry best practice to improve the service lines contribution to system mission and vision. Serves as a member of the System Service Line Leadership Team.
Qualifications: Master's degree in management, business administration, nursing, or related area required. Five or more years of recent experience in the health care industry and multi-site medical practice management experience preferred. Understanding of and experience in operationalizing the principles of High Reliability, Lean and Six Sigma. Strong candidate will also demonstrate competence in change management, while utilizing creativity, skill and knowledge to inspire excellence. Lean leadership skills in the planning, execution, evaluation and improvement cycle. Effective negotiating, coaching, and conceptual thinking skills. Ability to build cohesiveness, consensus and successfully execute planned goals and objectives. Superb physician and advanced care practitioner relationship building/maintaining skills and proven ability to engage MD's/ACP's by providing valuable insight and logical information and operational support. Analytical skills necessary to interpret quantitative and qualitative data relevant to the market, system and Service Line. Ability to clearly direct and motivate individuals while fostering a collaborative, team-oriented environment. Strategic agility as demonstrated by ability to recognize and capitalize on innovative, mission aligned, value add Service Line products. Contribution to achievement and maintenance of an operationally efficient Service Line as defined by accepted internal and external benchmarks. Ability to work effectively with groups and organizations as a leader or a team player. Proven skill managing and mentoring professional staff to improve performance, engagement. Strong public speaking, presentation and work group facilitation skills. Ability to work independently and autonomously as required. Ability to oversee multi-site practice operations within an integrated health network. Ability to analyze and produce meaningful analysis of complex data and issues (including financial data).
EOE AA M/F/Vet/Disability
Location: CaroMont Health ยท VP Clinical Services
Schedule: Full Time, 8-5p
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