Description

This role will use human-centered design research methodology (also referred to as design research or design thinking) to probe, assess and evaluate behaviors of targeted groups of people and then translating that knowledge into meaningful information and system designs to inform and improve processes, programs and agile teams. This role will define, structure, and conduct in-person ethnographic research, in person and remote user & customer experience evaluations and help create breakthrough ideas.
Secondarily, the role will provide UI design direction by utilizing our user experience strategy and design system best practices and principals.
This is a global role and will actively support solutions in North America, South America, Europe and Indonesia.

• Designs, develops, and reviews user centric and physical and digital process solutions including information architectures, requirements, specifications, navigation design, flows, wireframes. Includes creating and updating design standards documentation to align with modern UX principles.
• Facilitate workshops at a high level about customer/user experience & product strategy and vision — not just visual ideas but what should we build and why. Define, structure, and conduct in-person ethnographic research, in person and remote user & customer experience evaluations. Perform deep analysis of physical processes and provide insights to holistic solutions that include digitization.
• Mentor other areas at Freeport in Human Centered Design & Agile, leading by example in craftsmanship, accountability, and behavior for the other members of the design team and Freeport as a whole.
• Interfaces with other process and technology development teams for project and system support.
• Perform other duties as requested.

Qualifications

Minimum Requirements:

• High School Diploma or GED AND ten (10) years of Human Centered Design, User Experience, or other User Interface related work experience; OR
• Associate degree AND seven (7) years of Human Centered Design, User Experience, or other User Interface related work experience; OR
• Bachelor’s degree AND five (5) years of Human Centered Design, User Experience, or other User Interface related work experience

Preferred Qualifications:

• A background in heavy industry (mining, utilities, O&G, telecom utilities, logistics, manufacturing, etc.) or comparative work experience at via consulting through full-time or contract work is ideal.
• Take a human-centered approach to improving complex processes, developing new products and applications for Freeport
• Participate & conceptualize at a high level about product strategy and vision — not just visual ideas but what should we build and why.
• Conduct user research to discover insights, define user personas for digital tools, and map user journeys
• Develop new concepts, storyboards, detailed interaction designs, screen flows, wireframes and prototypes to clearly articulate solutions
• Create distinctive digital experiences
  
  • Actively collaborate as part of an agile team to ensure designs are feasible and implemented accurately
• Conduct concept and usability testing to iteratively validate and improve design solutions
• Execute product design for a range of applications that are responsive across form factors (e.g., web, mobile, tablet, etc.) and scale across platforms (e.g., iOS, Android, etc.)
• Track user experience metrics and reports on the success of UX improvements, including analytics

Criteria/Conditions:

• Location requires mobility in an office environment; each floor is accessible by elevator. Occasionally work will be performed in a mine, outdoor or manufacturing plant setting.
• Must be able to frequently sit, stand and walk.
• Must be able to frequently lift and carry up to 10 pounds.
• Must be able to work in a potentially stressful environment.
• Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hart hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required.
• Freeport-McMoRan promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as allowed by applicable state laws