Job description

Bloom Health Centers

Mission
We believe that no one should feel alone, and we are sure you feel the same. Bloom Health Centers provides comprehensive behavioral health services by a group of competent, independent practitioners. We diagnose and treat children, adolescents, adults, and the geriatric population. Psychological testing and neuropsychological testing are available for a variety of disorders, including ADHD, brain injuries and head trauma, and memory problems.

Vision
Too many people dismiss their mental health needs by assuming it will get better or that they can “tough it out.” For many people, this simply isn’t true. At Bloom Health Centers, we want to help you find the balance and perspective you need to live your best life. And since people can struggle with their mental health at any point in their lifetime, we work with clients of all ages.

Our dedicated team of psychiatrists, therapists, and psychologists, focus on producing positive results through treatment of stress, anxiety, depression, PTSD, and many other disorders. Our foundation of success is based on our ABCs:

• All as One
• Be the Change
• Courage to Care

Bloom Health Centers serves patients through psychiatry, psychotherapy, TMS, Spravato, and psychological testing. This Patient Service Coordinator position is specific to navigating patients through our therapy services.

Job Responsibilities:

• Confer with patients by telephone or email in a timely manner to provide information about company services, make and change appointment times, update information of patient accounts, and provide other related services.
• Ensure that appropriate changes are made on patients’ digital record by utilizing a computer workstation.
• Keep patient and company records secure and confidential.
• Receive calls from patients and complete all necessary forms, prepare change of record utilizing a phone and computer.
• Escalate unresolved patient grievances and escalate to management as appropriate.
• Contact customers to respond to inquiries or notify them of changes.
• Use patient and provider data to place and refill prescriptions utilizing a telephone and computer.
• Perform other duties in line with the role as instructed by direct supervisor.
• Present oneself in a professional manner when speaking to customers, coworkers, and members of the leadership staff.
• Have reliable transportation and be able to conform to the shift schedule provided.

Skills and Requirements

• High school diploma or GED.
• Must be able to type at least 35 WPM.
• Must be available MON-FRI for an 8-hour shift during 8:00am – 5:00pm hours. This position is classified as essential.
• Preferred 2+ years of exceptional customer service experience or direct customer service experience utilizing digital communication.
• Must be organized, reliable, professional and be able to maintain confidentiality.
• Must be able to clearly communicate through speaking, reading and writing in English.
• Must have basic computer skills: (Windows, Word, Excel, Outlook)

Included Benefits:

• Health Insurance
• Life Insurance
• PTO
• Holidays
• No Weekend Work
• Promotion track and skill training.
• $18-$19 hourly based on experience, ability, and initial review.
• 401(k) Contribution

Please explore our website at www.bloomhealthcenters.com to see if we are a right fit for you.
Please include your resume with your application.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Work Location: In person

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