Join a team of more than 30,000 team members, comprised of our Club Support Center and over 230 clubs and 7 distribution centers. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their families and homes. BJ’s Wholesale Club offers a collaborative, team environment where all team members can learn, grow and be themselves.

The Benefits of working at BJ’s

• BJ’s pays weekly
• Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

• Benefit plans for your changing needs*

o Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending

• eligibility requirements vary by position

**medical plans vary by location

Responsible for supporting and driving membership efforts and results for approximately 12 clubs in an assigned region (DE, MD, PA & NJ)

• Provides expertise through “on the ground” training, demonstrating, troubleshooting and course correcting.
• Spends dedicated time and attention with the FEM and Member Services Desk Team Members to directly influence and guide membership actions, expectations and results.
• With Field Membership Manager, identifies areas of opportunity and/or priority. Coordinates and schedules visits based on club opportunities and business needs.
• Enforces membership policies and procedures to ensure compliance with company standards.
• Meets and/or exceeds membership fee income goals through successful acquisition, retention, loyalty, and experience efforts for assigned clubs.
• Supports club level execution of and compliance for company membership programs and initiatives.
• Consults with FMM to review club specific performance metrics and identify membership needs/priorities and “solve for” strategies Leverages reporting tools to assess strengths and opportunities.
• Works directly with club FMM and Membership teams to further evaluate “key driver” performance, discuss execution opportunities and develop plans of action where required.
• Works “on the ground” with Membership Sales Ambassadors and Frontline Team Members to address, instruct and coach for expected performance/outcomes.
• Ongoing monitoring and follow up for performance, including improvements, stagnancy and declines.
• Assists in the selection and development of effective and productive desk teams through incremental training, coaching and mentoring.
• Provide training and coaching for new FEMs and Membership Team Members.
• Special projects as assigned.

Requirements

• High school diploma.
• College degree and/or 2+ years of retail and/or management experience preferred.
• Demonstrated leadership capabilities; including managing/supervising, driving and communicating for results.
• Ability to coach, mentor and train
• Strong persuasion/selling skills
• Confident with reporting and metrics
• Time management, prioritization, and multi-tasking skills preferred
• Prior experience in a member-focused environment.
• Capacity to work evenings and weekends as needed to fulfill 1:1 coaching responsibility across shifts/TM schedules
• Understanding of desk systems and processes a plus
• Effective and efficient in a fast paced and everchanging environment
• Reliable transportation required for travel of 3 – 4 days per week