This is an administrative support position responsible for advanced clerical work. Employee in this position has developed specialized clerical skills through considerable on the job experience. Work may involve processing documents and data, informing the general public on policies, processes programs and procedures, along with maintaining associated records. Work may also involve reporting related statistics, processing data, maintaining computer files, proofing data, referencing, and retrieving data. Work requires initiative, independence and discretion in handling delegated administrative details and performing various clerical duties. Work is reviewed through observation, conversation and analysis of reports and results achieved.

• Enters, codes, and processes information into database; maintains computer files and documents; prepares reports; calculates payments and maintains associated files and records.
• Maintains and completes data for administrative and public reports, bulletins, questionnaires and other documents; prepares moderately complex work sheets and tables from standardized raw data; makes varied arithmetical computations on material assembled required to process personnel documentation.
• Prepares and types correspondence, minutes, and agendas and maintains confidentiality of sensitive information and detailed documentation on actions which may encompass legal ramifications
• Operates computer, calculator, copier, postage meter, fax machine and/or other office equipment.
• Relays messages to personnel and informs personnel of changes in office policies, procedures and rules.
• Conducts inventory of office and operational supplies and replenishes through ordering and direct purchasing.
• Answers incoming calls and customer inquiries and provides information on departmental services and functions, policies, procedures, and processes.
• Maintains appointment schedules.
• Develops and implements filing systems and procedures and files records and reports.
• Researches databases to obtain information as required.
• Utilizes the internet for research purposes.
• Must maintain confidentiality of sensitive information.
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.
• Must be able to assist all areas within the operation as needed.

• May assign work; provide training and/or orientation to other various employees.
• May attend meetings and conferences to furnish information and/or take notes.
• May supervise and/or assist and advise other employees.
• May perform payroll duties.
• May make travel arrangements.
• Performs related work as required.
• Position may be designated as Mission Critical by Department Director.

• High school diploma from an accredited school or its equivalent.
• Three (3) years of experience performing progressively more complex clerical duties.

• May be required to possess and maintain a valid river’s license.
• Must maintain a valid contact phone number.

• Knowledge of business English, spelling and punctuation;
• Fully functioning knowledge of office practices and procedures including various computer software applications.
• Skill in operating computers and standard office equipment.
• Ability to make accurate arithmetic computations and tabulations.
• Ability to readily acquire information and make minor decisions from working knowledge of applicable regulations and related division policies and procedures.
• Ability to communicate with the public, employees and officials tactfully and courteously and to establish and maintain working relationships.
• Ability to design reports with a minimum of supervision.
• Ability to solve problems logically and expeditiously.
• Ability to develop, layout and implement clerical procedures and operations from general instructions and to coordinate the work of other clerical employees.
• Ability to prepare and maintain correspondence, reports, and records and to perform routine office management details with minimum supervision.
• Ability to prioritize work to meet time constraints.

• The job requires mostly sedentary work that involves walking or standing some of the time, exerting up to ten (10) pounds of force on a recurring basis and routine computer operations.
• Reaching, bending and stooping may be required when filing or operating office equipment.
• Risks to exposures may include dusts, pollen and loud noises.
• The job requires normal visual acuity, field of vision, hearing, speaking, color perception and depth perception.

All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.

THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE