Under the general supervision of the Assistant Director of Victim Services, provides victim advocacy services including trauma-responsive court, community, and personal advocacy; Danger Assessment; safety planning; crisis intervention; resource linkage; and support group services to LGBTQ+ victims in Knox and Anderson Counties. Acts as a community and professional resource to ensure that the needs of the victims and the program are met. Implements activities and events to promote and meet the mission and goals of the YWCA.

The successful candidate will have experience working with the LGBTQ+ population and have lived experience within the community.

The Duties and Responsibilities of this position are to:

• Using knowledge of YWCA programs and policies, promotes YWCA Knoxville and the Tennessee Valley’s Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.
• Recruits, develops, and maintains positive relationships with community partners. Ensures successful execution of programming in alignment with program design.
• In collaboration with the Knoxville and Anderson County Family Justice Centers, court system, community, and partners; identifies and supports victims and their children through identification of resources, rights, and domestic violence related services.

• Provides a confidential environment for victims to process their needs, free of judgement or expectation for victims to follow-through on services.
• Offers support through Order of Protection filing, emergency shelter linkage, resources for basic needs, and referrals to other YWCA programs.
• Advocates for victims to maintain their autonomy in deciding the best route for themselves through the legal system, with or without law enforcement and/or court involvement.
• Trains, teaches, and guides staff, community members, and fellow partners in the implementation of domestic violence related program activities using best practices.
• Works closely with Knox Pride to provide onsite support groups and ongoing resource linkage to clients utilizing Knox Pride Vocational Center services.
• Provides professional development and training opportunities to YWCA staff and the larger community on LGBTQ+ specific victim needs and considerations.
• Attends workshops, community initiatives, collaborative meetings, and events to advance the work of domestic violence victim advocacy.
• Works collaboratively as an integral part of the YWCA Victim Services team, offering guidance and support to other victim advocates.
• Keeps thorough and organized documentation of caseload efforts and executes accurate data collection to ensure effective, data-driven program implementation.
• Attends scheduled staff and agency wide meetings and weekly supervision with direct supervisor.
• Assists the Assistant Director of Victim Services in special projects as requested and understands flexibility is a key component of the position.
• Assures that confidentiality is maintained regarding all client information and agency proprietary information, including but not limited to record storage, organization, and maintenance in compliance with VAWA, HIPAA, and other confidentiality policies, laws, and requirements.
• Maintains confidentiality of client and proprietary information.
• Reliable transportation is required to meet with families in the community.
• Other duties as assigned.

Preferred qualifications:

• Passion about working in an organization that values and promotes antiracism, diversity, equity, and inclusion. Embraces and actively promotes an inclusive and equitable work environment for all.
• Strong attention to detail, excellent judgment, and the ability to work without close supervision.
• Minimum education for this position is a bachelor’s degree in social work, counseling, or a related field of study. Candidates with high school diploma and 5+ years of experience may be considered. Lived experience relevant to this role may also be considered in lieu of educational experience.
• Experience providing case management, trauma-informed, and trauma-responsive models.
• Experience in domestic violence victim assistance/legal advocacy.
• Knowledge of and experience in Knox and Anderson County resources and services.
• Strong writing and communication skills.
• Ability to work with diverse populations.
• Requires skills and life experiences that indicate sensitivity to domestic and sexual violence and individuals with significant barriers.
• Requires possession of organizational, numerical, communication, computer, and interpersonal skills.
• Bilingual (Spanish/English) is a benefit.

Pay Information:

$40,000/year

Schedule:

• 37.5 hours weekly
• Monday-Friday 9:00am-5:00pm, 30-minute unpaid break during shift

Work Location:

• 420 W Clinch Ave Knoxville, TN 37902
• 1660 Oak Ridge Turnpike, Oak Ridge, TN 37830
• 400 Harriet Tubman St., Knoxville 37915
• 301 W. Broadway Ave., Oak Ridge 37830
• 4044 Chapman Highway, Knoxville 37920