Job description

The Crowne Plaza Los Angeles Harbor Hotel in San Pedro, CA is looking for a Human Resources Manager. The right candidate will be someone who enjoys interacting with people and readily displays warm hospitality to all guests.

Principal Responsibilities:

Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements and the execution of employee relation activities, provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives. Accountable for ensuring a proactive Human Resources environment consistent with profitability objectives.

Essential Functions:

• Hire, train and supervise human resources personnel. Provide ongoing communication regarding policies, programs, and procedures. Administer and direct the daily activities of the department. Prepare annual human resources (PT&ER) budget, approve expenditures, and ensure budget is met. Ensure the human resources department provides a high level of service to management and team members.
• Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient team members. Conduct interviews for all management positions.
• Ensure that team members are developed and utilized to their maximum potential by controlling the implementation, administration, and monitoring of all training programs. Instruct training classes, analyze, and review current and proposed methods, consult with and make recommendations to the management staff for improvement.
• Develop, implement, and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. Monitor same for fair and consistent application.
• Ensure compliance with all State and Federal Laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures, and communicating verbally and in writing any new requirement. Supervise Affirmative Action program.
• Provide assistance, guidance and counseling to the General Manager, management staff and line team members in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions.
• Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems.
• Manage all team members and labor relations. For non-union hotels this will entail providing and promoting positive team member relations and ensuring the open-door policy is communicated and managed effectively. If the hotel has a collective bargaining agreement, this will include negotiating contracts and settlements, handling grievances, mediations, and arbitrations.
• Review and appraise all personnel changes and paperwork for merit and accuracy. Approve all required Human Resources forms such as Personnel Authorizations and Employment Requisitions.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essentials functions of the job, with or without reasonable accommodation.

• Ability to deal effectively with all team members and employee representatives, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all team members.
• Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters.
• Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system.
• Ability to type 50 words per minute to prepare correspondence and meet deadlines.
• Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift.
• Visual ability to observe team members in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training, policy adherence and morale.

QUALIFYING STANDARDS

Education

Four-year college degree preferred.

Experience

Five years combined general Human Resources and supervisory/management experience. Prior hotel experience preferred. Experience within a similarly sized operation is highly desirable.

Grooming

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

The ideal candidate will put pride in their work, be reliable, and be friendly and professional at all times. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Candidates selected for further consideration will be contacted within two weeks of the closing date of this ad, but no later than 06/16/2023.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability status, protected veteran status.

Job Type: Full-time

Pay: $78,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

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