Job description

ITR America in association with USCO, one of the world's largest manufacturers and distributor of Replacement parts for use on Construction, Mining, Forestry and Roadbuilding equipment.

ITR America, LLC was established in 2006 to provide Dealers and Original Equipment Manufacturers with a reliable, high-quality source for products and parts used on earthmoving equipment.

We have 16 locations in the US

This is not a remote position

The purpose of the IT Help Desk level II position will be to provide customer service with strong troubleshooting and communication skills. Knowledge of Microsoft operating systems and applications is required. The individual in this position must have the ability to quickly learn and adapt while managing time.

• Provide desktop hardware and software support, troubleshooting, diagnosis and resolution of complex technical problems through ticketing system.
• Install, configure, test, monitor, support and maintain employee end user workstations, network and server infrastructure, peripheral devices, and other IT assets.
• Recommend and implement corrective solutions.
• Provide end-user training and assistance where required.
• Accurately document network and cloud environments.
• Support company implementation, migration, or security projects.
• Ability to assess the technical issue and implement a timely resolution.
• Assist with the completion of internal and client projects.
• Achieve KPI's for Project execution / Helpdesk outputs.

Key Skills & Experience:

• Windows 10, and 11 Operating Systems
• Windows Server Operating Systems
• Windows Active Directory and Group Policy
• Office 365 and Azure Cloud Services
• Experience with Linux Operating Systems
• Firewall, Routing, VPN, and Switches
• Knowledge of virtualization technologies
• Intermediate understanding of DHCP, DNS, VLANS, IP and Ethernet
• Administration of Anti-Virus, Malware, and Endpoint Protection Platforms
• Knowledge of Security Standards and Best Practices
• High proficiency in exceptional client service skills
• Strong Technical and analytical skills
• Excels in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
• Proven ability to function in a self-directed environment with excellent attention to detail
• Innovative thinker who is positive, proactive, and readily embraces change

A Plus if you have:

• Degree or Technical Certificate from a two-year or four-year institution or university
• 3 to 5 years’ experience with computer hardware and application support, including configuration, maintenance, and troubleshooting
• Certifications for CompTIA A+, Network+, or Security+
• Experience with Security Awareness Training Programs (KnowBe4, Proofpoint)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• IT support: 3 years (Required)

Work Location: One location

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