Job description

We're looking for an office manager / receptionist to join our family practice in Crystal Lake, IL that is very comfortable managing billing and administrative tasks as well as welcoming patients, answering phones and scheduling appointments. This role will be supporting another office manager who works across 3 offices. Since the role is hybrid receptionist role, you'd work from the Crystal Lake office.

We're looking for a candidate with ideally some experience at a medical practice or hospital. The hours are daytime hours that are somewhat flexible around when the office is open- our ideal candidate would be able to work at least 30 hours per week (there is potential for more if requested). We offer complete on-the-job training. We offer the comfort and flexibility of working in a physician-owned small office-- we truly operate as a family!

Key Responsibilities:

• Billing and internal medicine office responsibilities
• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

Skills Required (note- on the job training is available):

Communication

• In-person
• Telecommunication
• Proficient grammar and spelling
• EMR (preferable)

Organization

• Time management
• Scheduling
• Prioritizing

Professionalism

• Teamplayer
• Positive attitude
• Bedside manner
• Willingness to learn
• Punctual

Safety

• COVID-19 policy and regulations
• HIPPA/OSHA

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 1 year (Preferred)
• customer or patient facing: 1 year (Required)

Work Location: In person

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