Job description

Best Western Premier Nicollet Inn Burnsville is hiring part time and full time Front Desk Agents -

JOB DESCRIPTION
Accurately and efficiently handles all hotel reservation inquiries and requests. Provides courteous, prompt and professional responses, while promoting hotel services and ensuring maximum room revenues. Assists in administrative duties as they relate to booking, tracking, charging, handling, and inputting reservations or promoting the hotel’s pricing.

Job Duties:

• Processes reservations delivered by telephone, mail, fax, central reservations systems, sales office, and travel agents; and prepares letters of confirmation. Communicates reservation information to the front desk.
• Knows types of rooms available, as well as their location and layout. Tracks future room availabilities on the basis of reservations.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Stays abreast of selling status, rates, and benefits of all hotel package plans.
• Helps develop room revenue and occupancy forecasts.
• Promotes superior customer care by being courteous, friendly, and helpful to guests, managers, and fellow employees.
• Performs other duties as assigned.

Qualifications:

• High school graduate or equivalent.
• One year of previous customer service or reservations experience, preferably in a hotel environment. Ability to communicate clearly.
• Ability to effectively interact with guests, management staff, and other employees in a professional manner.
• Possess telephone communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests.
• Skilled in basic math and computers.
• Knowledge of property management systems.
• Ability to work a flexible schedule, including weekends and holidays.
• Must be punctual and maintain regular and reliable attendance.

Experience:
Previous experience in a similar role preferred but willing to train the right individual.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Burnsville, MN 55337: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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