Job description

Job Summary:

Provides customer service to patients, physicians and other callers in a closely monitored clinical call center environment by, scheduling appointments, verifying insurance data and coordinating appropriate physician access.

Responsibilities:

• Provides customer service to patients by coordinating services, directing callers to appropriate physicians for appointment (utilizing medical/clinical knowledge), and providing special instructions
• Determines appointment type and urgency then schedules appointments
• Communicates scheduling information, instructions and directions.
• Captures and verifies referrals and cancellation reasons, insurance coverage and physician data
• Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments
• Maintains acceptable performance in quality, patient experience, customer satisfaction, teamwork, and medical terminology
• Utilizes customer service skills to resolve patient's concerns and issues.
• Other duties as assigned.

Benefits:

• Company Provided Life Insurance
• Medical Insurance- Employer Pays 69% of Premium
• Dental and Vision Insurance
• Competitive Pay
• Leadership Training
• Growth Opportunities
• Earned PTO- Vacation and Sick
• Monday Catered Lunches

Schedules:

• Full-time: 5 day work week: Monday-Friday 10:00a-7:00p

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Healthcare setting:

• Telehealth

Medical specialties:

• Gastroenterology
• Orthopedics
• Sports Medicine

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Ability to commute/relocate:

• Forney, TX 75126: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.