Job description

POSITION SUMMARY

The Account Management Senior Associate will provide support to the Account team of their assigned clients. The Senior Associate will provide onsite client facing support. The primary focus for the position is executing client-specific operational deliverables, identifying service trends, supporting operational needs, issue resolution and client relationship building. In order to function effectively in the model, the Senior Associate must collaborate with the Account Manager, Account Executive, and Clinical Account Executive to successfully service the entire Book of Business. The primary measure of the Senior Associate’s performance is by way of both the Account Team and client satisfaction.

ESSENTIAL FUNCTIONS
Manages day-to-day client requests onsite.
Assists the Account Management team by providing client facing support.
Maintains ownership for assigned service/operational deliverables and ensures operational excellence and set-up quality.
Assist with monitoring and identifying service trends as requested, allowing for immediate resolution of any service issues.
Assist with both standard and non-standard reporting/analytics as needed.
Handle Billing and Rebates research.
Implementation and setup of ESI products and programs.
Work on Ad-hoc Projects as needed.
Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts.
Serve as the voice of the client within Express Scripts to drive continuous service improvement and accountability.
Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty.

QUALIFICATIONS
Bachelor’s degree in related field or 8 to 11 years of experience.
2-5 years relevant experience with Bachelor’s Degree or Master’s degree and 0-3 years of relevant experience.
Strong PC skills including Microsoft Office products, e-mail and the Internet.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem solving skills.
Responsiveness, relationship building and Accountability
Knowledge of the healthcare and PBM industry preferred.
Strong focus on book of business client satisfaction and client retention results.
Demonstrated ability managing projects, utilizing proven project management processes.
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
Travel up to 10%.
Bilingual preferred.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.