Job description

⭐⭐ Join our team! We are hiring an Assistant Front Office Manager at Marriott Hotel & Golf Club at Champions Circle, Fort Worth, TX. ⭐⭐

Marriott Hotel & Golf Club at Champions Circle, Fort Worth, TX is proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

⭐⭐⭐ The Assistant Front Office Manager supervises the activities of the Front Office in a pleasant, professional and efficient manner while offering outstanding guest service.⭐⭐⭐

Team Member Discounts

• Discounted room rates at participating Marriott International hotels and OHM managed properties.
• 20% discount on meals at participating Marriott International hotels and OHM managed properties.
• Complimentary tee times for you and up to 3 guests at The Golf Club at Champions Circle.
• (1) free hour of game play for you and up to 5 guests at BigShots Golf Fort Worth.

At OHM, WE are:

✅A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community Involvement, & philanthropic outreach efforts.

⭐Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

⭐Seeking supportive, collaborative, relationship-builders to join our team!

What we offer:

✔ 401k & Roth match – full-time and part-time team members are eligible!

✔Health, Dental, Vision & Life Insurance Options

✔ Paid Time Off, including Paid Parental Leave

✔ Growth Potential and Career Advancement

✔Hotel/Restaurant Travel Perks & Discounts!

Essential Responsibilities:

• Supervises Front Office: recruiting, hiring, performance evaluations, training and development.
• Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provide with world-class guest service.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Liaison with all departments including Housekeeping, F&B, Sales, and Engineering.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
• Works with Front Office Manager to develop short term and long term financial and operational plans for the Front Office department which relate to the overall objective of the hotel.
• Actively participates in the hotel Sales efforts.
• Collaborates on the creation, management and operation within property budget and expense plans.
• Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image.
• Assists with Front Office operations to ensure maximization of RevPar and overall profitability.
• Maintains procedures for cash, credit control and handling of financial transactions.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.
• Schedules team according to labor standards and forecasted occupancy.
• Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service.
• Supports team member recognition and engagement programs.
• Manages in compliance with local, state and federal laws and regulations.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested

Skills & Abilities:

• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Experience with relevant brand-specific PMS.
• Have computer skills to include Microsoft Word, Microsoft Excel, etc.
• Presenting professionally and persuasively to individuals and team members.
• Demonstrating sound knowledge of all aspects of the hotel and services offered.
• Use analytical skills for measuring business potential and value to the hotel.
• Interact with all levels of customers and hotel management.
• Being comfortable with the high level of visibility and the leadership role with the hotel and community.
• Able to work under pressure

Education & Experience:

• Associate or bachelor’s degree in Hospitality Management, Management, or Business.
• Two-year supervisory experience, one-year line level experience, OR an equivalent level of education and experience preferred.

Physical Requirements of the Position:

• Standing for long periods of time.
• Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.
• May be required to lift in excess of 40 pounds on occasion.

Work Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Fort Worth, TX 76177: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your compensation expectation?

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.