Essential Key Job Responsibilities

• Keep track of new patients that request appointments for our program. Verify their insurance benefits and criteria for bariatric surgery.
• Inform patients of their benefits and work with them to get any outside records that may be required.
• Compile all clinical information and diet history documentation required and submit to insurance for approvals.
• Keep insurance spreadsheets up to date for patients in the preoperative phase of surgery.
• Scan and attach any pre-operative outside records or correspondence from insurance companies to patient charts.
• Assist patients with the appeals process when necessary.
• Obtain authorizations for medical testing to include pre-operative testing, post-operative testing and secondary procedures.
• Document insurance correspondence in EPIC and keep work queues up to date.
• General Administrative – Answer phones, track volume, contact insurance companies for updates, work with other departments to ensure they have what might be needed for patient care and offer coverage for other clerical staff as needed.
• Other duties as assigned.
• Patient Contact - Answer patient inquiries regarding the program and center.
• Psychological Support - Assure a compassionate environment within the center of all involved personnel throughout patient flow.
• Image/PR - Promote positive images of CHI Saint Joseph Health and of Bariatric Program at all times.