Job description

Summary:
Responsible for organization and support of day to day operations of assigned specialty clinic(s); provides secretarial and administrative support services for Directors and Associate Directors of assigned specialty clinics as well as assigned clinicians; manages all support functions including liaison with other hospital departments in order to ensure smooth patient billing from intake to bill production.

Responsibilities:
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Consistently applies the corporate values of respect honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly geographically accessible and high-value services within the environment of a comprehensive integrated academic health system. Is responsible for knowing and acting in accordance with the principles of the Lifespan Corporate Compliance Program and Code of Conduct.

Manages operations of specialty clinics to ensure smooth daily functioning and accurate billing and data collection under the direction of the ECCRC associate director.

CMHC responsibilities: coordinates outpatient specialty clinic CMHC activity including data entry verification of data liaison with Information Systems CMHC manager production of statistical reports and error analysis.

Liaison with other hospital departments(e.g.UM patient accounts patient access and medical records) in order to ensure smooths functioning of clinics.

Make arrangements for rooms supplies and equipment when needed.

Completes paperwork for reimbursement of travel and education expenses payment of bills etc.

Responsible for receiving and processing all referrals to assigned specialty clinics. Drafts routine correspondence and memoranda regarding interviews and intake appointments failed appointments and patient satisfaction surveys.

Administers intake packets for the families of new patients in conduction with clinicians

Responsible for Payroll for assigned specialty clinics.

Represents assigned specialty clinics and Bradley Hospital to individuals and agencies outside of the Bradley network with a professional demeanor and a welcoming attitude.

Provides administrative support services to the Director and Associate Directors of assigned clinics in addition to other assigned clinical staff.

Answers phone and screen calls for designated clinical staff. Provides information when within scope of responsibility and authority.

Answers correspondence and maintains calendars for Director and Associate Director as requested scheduling appointments meetings etc. Makes travel arrangements as necessary.

Picks up sorts and distributes mail for assigned specialty clinic staff.

Arranges for photocopying to be done by Central Services.

Maintains appropriate files.

Completes other projects as assigned including typing photocopying and faxing.

Attends meetings as required taking notes preparing and distributing minutes.

Observes the highest level of confidentiality regarding patients families records and other pertinent departmental or hospital information.

Observes all hospital guiding principles and all hospital policies rules and regulations including those pertaining to quality improvement infection control risk management and safety.

Other information:
BASIC KNOWLEDGE:
Degree/Diploma from an accredited secretarial school or the equivalent.

EXPERIENCE:
Three or more years secretarial/office experience.

Knowledge of medical/psychiatric terminology helpful.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Work performed in typical office environment.

SUPERVISORY RESPONSIBILITY:
None

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: Bradley Hospital USA: RI: East Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union

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