Pella Corporation is a leading manufacturer of high-quality windows and doors. We are committed to delivering quality engineered product solutions that are unmatched in the construction industry. We offer an excellent salary with the opportunity to earn a great income, along with a full benefits package including Medical, Dental, 401K and Profit Sharing plans. We also provide our employees with excellent training programs and career development opportunities. We have a reputation as a strong brand in the industry.

Job Overview:

We are seeking a Service Technician who will be responsible for diagnosing, troubleshooting, adjusting, inspecting, repairing, and replacing parts on all Pella products while at customer locations. The successful candidate must have a strong mechanical aptitude, an excellent driving record, and be available for periodic overtime. They must also have a strong focus on customer service, quality, and safety.

Responsibilities:

• Completing service jobs on Pella products in the field, such as replacing glass in windows or doors, installing window shades, blinds, muntins, screens, etc.
• Providing customers with helpful information on the care, operation, and maintenance of their Pella products.
• Generating and updating all service-related paperwork and file folders following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
• Conducting any necessary follow-up service work or communication to bring resolution and a very satisfied customer service rating from all customers. Serve as a Customer Service Champion at all times.
• Performing job site walk-thru's and completing necessary paperwork, identifying items that need attention or correction prior to project finalization.
• Loading your service van with all necessary parts and equipment, making sure your service van stays in safe, working order.
• Completing service work orders and communicating any ongoing customer or product-related issues with CSR's.
• Working safely!

Qualifications:

• Must be able to communicate effectively with customers and serve as a professional Pella representative on all job sites assigned.
• Must be fully knowledgeable on window and door repair and service aspects of residential construction and have the knowledge and experience to take and record accurate measurements when needed.
• Must have technical expertise to perform job site inspection to assess conditions for repair and service.
• Must be familiar enough with computers to develop proficient knowledge of our service system to schedule and close events.

Conditions of Employment:

Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Post-offer background check and drug screen required. Pella participates in E-Verify. Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

You should be proficient in:

• Creating Preventive Maintenance Plans
• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Troubleshooting Industrial Automation Equipment
• Machine Safety Inspections
• Experience in a Manufacturing Environment
• Basic Computer Skills
• Customer Service
• Driver's License
• Excellent Communication Skills
• High School / GED
• Meets Physical Requirements
• Mechanical Assembly Skills
• Manual Machining Skills
• Machine Setups for Production Runs
• Pipefitting Skills

Salary info:

$18 - $24 / hr