Join one of Pennsylvania’s fastest growing companies today! WebstaurantStore, a division of Clark Associates, is looking for candidates to join our growing company as a Warranty Service Specialist on our Install & Warranty Services Team. This role is an integral part to the growth of our business and we are looking for motivated candidates who excel in communication, have a passion for hospitality, and a mind for analytical problem-solving.

What we have to offer:

• A competitive benefits package including paid time off, medical, dental coverage, and 401k match
• Opportunities for growth
• Opportunities for community involvement, luncheons, and professional development
• Hands on product trainings with leading manufacturers and product specialists
• Full time training staff
• A focus on work/life balance
• Option to work from home

Job Responsibilities

• Make and execute decisions regarding warranty service needs of customer orders
• Coordinate and schedule service calls with service providers
• Follow up on warranty service claims to ensure accuracy and customer satisfaction
• Manage relationships with service technician providers, customers, Procurement and others to help resolve equipment warranty issues
• Proactively problem solve and communicate with appropriate departments when product or customer service issues arise
• Evaluate current processes and suggest any appropriate improvements to increase efficiency and better the customer experience

Ideal Candidate Attributes:

• Detail oriented
• Adept at communicating effectively to a variety of audiences
• Able to prioritize and balance multiple responsibilities
• Willing to take initiative and ownership of problems to find solutions
• Able to leverage data to support proposed solutions
• Able to balance desired business and customer outcomes
• A team player who wants to contribute to a thriving culture
• Able to flourish in a fast-paced, changing environment

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, NC, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.