Job description
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
The Identity and Access Management (IAM) Operations Manager is responsible for leading a team of resources to support the operations of IAM products and services focused on access provisioning, deprovisioning, access reviews, authentication, identity management, privileged access and service account management, monitoring, and reporting.
This person must be a strategic, thought leader, overseeing, and implementing industry standard best practices applicable to the SECU environment.
This manager must oversee the operations of security solutions that adhere to applicable policies and comply with information security requirements while supporting the SECU IT transformation that is underway.
IAM Operations
Manager must recruit, lead, mentor, and develop a best-in-class technology team, providing opportunities for growth to ensure continuity of IAM’s leadership.
The candidate will also work with key stakeholders to extend the IAM control solutions to technology assets while working with other subject matter experts and engineers. This position is a direct report to the Head of IAM. and can also be remote.
Some of the primary areas of responsibility of the IAM team that this manager must direct, and lead include …
Duties:
- Manage IAM Security Operations team and work closely with IT support staff, lines of business, information security teams to ensure IAM Security Operations services are delivered successfully and within established SLAs.
- Sponsor and facilitate security operation efforts that significantly improve SECU’s ability to monitor, audit and comply with IAM domain security policy and standards.
- Define, track, tune and report on KPIs relevant to IAM Security Operations program.
- Identify inadequacies within the environment and assist with solutions to address IAM shortfalls.
- Partner with Information Security (IS) and line of business (LOB) leadership to understand requirements, enterprise IT standards and other considerations that influence how IAM solutions and services should perform and operate.
- Generate and maintain documentation for IAM operational processes and procedures to include business continuity and disaster recovery plans.
- Review existing IAM services to ensure those solutions are optimized for the highest level of service and establish an ongoing practice to perform periodic reviews.
- Interpret policies and standards with InfoSec, Risk and Compliance teams, ensuring policies and standards are properly followed by IAM control solutions while promoting security policies, standards, and best practices across the organization.
- Track, monitor and report IAM financial industry related environment threats, control solutions, regulatory changes, and technology updates.
- Formulate and manage a business and resource plan for the team to ensure appropriate resources are aligned to support IAM strategic plans, goals, and objectives.
- Establish, review and document performance feedback and coaching for direct reports while utilizing HR processes for underperforming and overachieving resources.
Requirements:
- 10+ years’ relevant experience in information technology or information security technology operations.
- Minimum 8 years’ experience managing and developing strong information security and/or technology teams.
- Understanding of IAM relevant technical solutions (such as SailPoint, MFA, Privileged Access Management: CyberArk).
- Demonstrated experience with infrastructure technologies including Cloud, Lightweight Directory Access Protocol (LDAP), Security Assertion Markup Language (SAML), and MFA/SSO.
- Ability to think strategically and communicate effectively at the most senior levels of the company to communicate the value and benefit of IAM services.
- Possess strong knowledge of industry best practices, technology, and evolving threats to enhance defenses for SECU’s information systems and resources. Advises management on security protocols and incidents. Mentors and trains to ensure team knowledge and effectiveness.
- 3-5+ years of troubleshooting and investigating complex issues within a highly regulated and secure environment.
- Strong organizational, time management, negotiation, and resource management skills.
- Customer service driven, quality focused, and team oriented with effective and persuasive written and oral communication skills.
- Strong knowledge and experience with incident/problem management processes
- Possess critical thinking and business risk analysis skills.
- Strong functional knowledge of MS Office Suite software products, Jira, and Confluence.
- Strong communications skills, oral and written.
- Ability to collaborate and interact productively with team members and key stakeholders.
- Ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily understood and actionable manner.
- An understanding of business needs and commitment to delivering high-quality, prompt, and efficient service to the business.
Desired Skills:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Specific experience with NIST, PCI, ISO 27001, COBIT or other information security related framework.
- CISSP, CISM, Cloud Security (CCSP, CCSK), or other information security related certification(s).
Job Environment and Physical Demands:
- Remote working and remote options are available.
- Ability to work at least 40 hours per week.
- Office setting with physical proximity to other employees is also intermittently required.
- Some background noise from other employees and their activities can be expected.
- Must be able to comprehend and carry out verbal and written instructions.
- Job requires a substantial amount of sitting.
- Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
- Use hands and fingers to press telephone keypad and lift telephone receiver.
- Must be able to comprehend phone calls.
- Must be able to lift 5 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
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