Requirements...

• Minimum of five (5) years’ experience in system administration within an enterprise computing environment. Experience with maintaining, administering, monitoring and troubleshooting server system hardware and software, operating systems, client/server software applications, network connectivity and COTS and GOTS.
• Must have experience with installing, configuring, migrating, optimizing, managing, monitoring, and troubleshooting enterprise virtualized server environment using VMware vSphere and ESXi hypervisor, vCenter, and SRM management software.
• Must have experience with administering Microsoft Active Directory (AD) objects, PowerShell Scripting, File & Print services, and Group Policy Objects (GPO).
• Must have knowledge and experience with Windows and Linux Server management and administration, system design, configuration, engineering, networking, integration, account management, access permissions, and implementation.
• Must have knowledge and experience in Microsoft IIS, Microsoft SQL Server and Oracle 12c management and administration, system design, configuration, engineering, networking, integration, account management, access permissions and implementation.
• Must have knowledge and experience in designing, analyzing, and maintaining Federally mandated security and configuration settings for Windows Desktop, Windows Server, macOS, and UNIX/Linux operating systems.
• Must have knowledge and experience with enterprise backup and recovery software; experience configuring software settings, storage policies, snapshots and catalogs. SITB examples include Veritas NetBackup, VMware Snapshots, and SQL Maintenance Plans to perform data backup and recovery in support of data redundancy and disaster recovery.
• Must have knowledge and experience with configuring and managing enterprise storage systems (hardware and software) with replication services on Dell EMC Isilon, Unity, and Data Domain equipment.
• Must have knowledge and experience managing server and workstation patching, building and deploying software packages, scripting, and configuration management profiles using tools such as Windows Server Update Service (WSUS), System Center Configuration Manager (SCCM), Jamf Pro, and Altiris Client Management Suite.
• Must have knowledge and experience configuring and using replication/recovery software to manage system failovers to NIAMS’ Disaster Recovery (DR) site. Examples in the SITB environment include VMware Site Recovery Manager (SRM), Dell EMC RecoverPoint and Superna Eyeglass.
• Must have knowledge and experience with configuring and using NAS/SAN synchronization features for near real-time data replication to other sites.
• Must have knowledge and experience installing and configuring various enterprise monitoring tools. Experience using SolarWinds Software and Application Monitoring (SAM), VMware vCenter Server, and VMware vRealize Operations is preferred.
• Must have demonstrated experience with Change Management practices.
• Must have knowledge with Incident, Request, Problem, and Configuration Management processes.
• Must have experience and demonstrated ability to write clear and accurate technical design documents, end user documentation, network/system diagrams, standard operating procedures, Requests for Change (RFC), training materials, new investment proposals, project plans, and presentations.
• Must have demonstrated experience using incident logging and ticket tracking systems such as ServiceNow (preferred), Remedy, or Cherwell. Knowledge and understanding of IT Service Management, Customer Service, and Service Level Agreements (SLA).
• Experience supporting Windows and macOS as part of an IT Service Desk or on a Desktop Support team is desired.

Years of Experience: Minimum of five (5) years’ experience in system administration within an enterprise computing environment, five (5) to eight (8) years’ experience preferred.

Education: Bachelor’s degree from an accredited institute, (preferably in Mathematics, Information Technology, Computer Science, Engineering or Management) desired.

Certifications: Required Across the team: VMware Certified Professional (VCP); Jamf Pro Certified Admin; Microsoft Certified: Azure Administrator Associate.

Desired (1 or more): ITIL Foundation; Red Hat Certified Engineer (RHCE); Microsoft Certified: Enterprise Administrator Expert; Microsoft Certified: Azure Security Engineer Associate; Microsoft Certified: Azure Solutions Architect Expert; Microsoft Certified: Azure Fundamentals; Microsoft 365 Certified: Modern Desktop Administrator Associate (MDAA); Microsoft Certified IT Enterprise Administrator (MCITP); Microsoft Certified Solutions Expert (MCSE); Microsoft Certified Solutions Associate (MCSA); CompTIA A+; CompTIA Network+; CompTIA Linux+; CompTIA Security+; Dell Technologies DCA/DCS-ISM or DCA/DCS-CIS or other industry-recognized certifications appropriate to NIAMS requirement are desirable.

Location: Bethesda, MD.

Clearance: Able to obtain and maintain a Federal Public Trust.