Job description
Looking for Golden Retrievers!
Do you love to greet people with a smile? Is every new person you meet your new best friend?
We are looking for our front desk, rockstar "Golden Retriever"!
Pinecrest Animal Hospital is a full-service veterinary medical facility, located in Owosso, MI. The professional and courteous staff at Pinecrest Animal Hospital seeks to provide the best possible medical care, surgical care and dental care for our highly-valued patients.
We are committed to promoting responsible pet ownership, preventative health care and health-related educational opportunities for our clients. Pinecrest Animal Hospital strives to offer excellence in veterinary care to Owosso and surrounding areas.
Pinecrest Animal Hospital is seeking a skilled Veterinary Receptionist to join our expanding practice.
The Veterinary Receptionist primary duty is interacting with clients and coordinating communication between doctors, technicians, assistants and the clients.
Essential duties and responsibilities:
- Provide top-notch customer service.
- Being attentive to client and pet needs.
- Identify and work compassionately with clients in various emotional states.
- Work patiently with distressed, frustrated or disgruntled clients.
- Answer and triage phone calls from clients on a high volume basis.
- Schedule appointments and schedule procedures.
- Check-in clients.
- Monitor client flow from check-in to discharge.
- Monitor schedule and flow.
- Client call backs.
- Managing record requests between other hospitals and specialty practice
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
- Process payment transactions.
- Maintain proper documentation in the electronic medical record.
- Relay appropriate information to/from clients to doctors and/or management.
- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
- Other tasks as assigned and directed by the Doctor or Hospital Manager to help facilitate flow and organization of the clinic and patient care.
Qualifications:
- High School Diploma or G.E.D, college preferred
- At least 1 year of customer service job-related experience.
- Must be able to safely lift 30 pounds.
- Basic math and writing skills.
- Veterinary Clinic experience a bonus!
Other:
Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
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