Job description

• Consistently greets guests in a friendly and professional manner.
• Assists guests with luggage to and from rooms.
• Stands and moves throughout the bell desk and lobby areas to continuously perform the essential functions of the position.
• Assists guests by giving directions, storing luggage, mailing packages, room moves and room shows, and performing other similar such service requests.
• Keeps bell carts and back storage areas clean.
• Maintains closet area, including doors.
• Sets up and takes down coffee breaks.
• Gathers and distributes guest mail and information to meeting rooms, registration desks, and guest rooms.
• Provides shuttle service to hotel guests on an on-call basis.
• Keeps main lobby picked up, organized, and dispenses of trash.
• Keeps upper plaza area picked up and organized.
• Works cooperatively with all hotel departments. In particular, with the valet, front desk and concierge department to ensure seamless service to the guests.
• Contributes to a safe work environment reporting and acting on any unsafe conditions.
• Maintains equipment in like new condition. Follows all procedures for equipment use and maintenance. Reports any equipment issues to management or engineering.
• Follows and adheres to department policies, procedures and standards.
• Offers assistance to all guests who might need it in a warm and friendly manner.
• Posts up at bell desk to anticipate guests who may be checking in or out.
• Stores luggage and fills out claim tickets completely.
• Shines bell carts whenever working a scheduled shift.
• Keeps bell closets clean and neat at all times.
• Sets up and tears down coffee break and keeps it clean.
• Takes baggage to and from guest rooms.
• Passes on information to other departments whenever necessary.
• Collects and distributes keys according to established protocol.
• Actively promotes hotel outlets and amenities.
• Moves and parks guest vehicles as required.
• Assists Front Desk and Concierge on an as needed basis.

Job Type: Full-time

Pay: $17.92 - $21.58 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Menlo Park, CA 94025: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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