Job description

Job description

YOU MUST BE LOCATED IN NEW YORK!

We are seeking an experience IT professional for our growing business.

RESPONSIBILITIES

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Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems

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Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s business continuity strategies

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Integrate servers, including database, e-mail, print and backup servers and their associated software into enterprise systems

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Create and maintain documentation as it relates to systems configuration, mapping, processes and service records

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Ensure compatibility of in-house computing systems

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Coordinate and perform in-depth tests, including end user reviews for modified and

new systems

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Monitor and test system performance; prepare and deliver system performance

statistics and reports

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Provide training to end users for all modified and new systems

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Conduct research on software and systems products to justify recommendations

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Perform cost-benefit and return on investment analyses for proposed systems to aid

management in making implementation decisions

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Travel to client sites to install and maintain computer systems and networks, aiming for

the highest functionality

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Review machines completed by Help Desk Analysts

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Escalation point

EXPERIENCE AND EDUCATION

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Proven experience in overseeing the design, development and implementation of software systems, applications and related products

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Proven experience with systems planning and general software management best practices

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Good project management skills

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Excellent written, oral and interpersonal communication skills

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Ability to conduct research into systems issues and products as require

• Ability to communication ideas in both technical and user-friendly language
• Highly self-motivated and directed, with keen attention to detail
• Proven analytical and creating problem solving abilities
• Able to prioritize and execute tasks in a high-pressure environment
• Strong client service orientation
• Ability to work in a team-oriented, collaborative environment

Job Type: Full-time

Salary: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What ticketing platform have you utilized?
• Can you travel to clients in NYC as well as Long Island?
• We are only seeking someone in the state of NY, are you located in NY or planning on relocating?

Experience:

• Help desk: 2 years (Required)
• Microsoft 365: 2 years (Required)
• Managed Service Provider OR IT Services company: 3 years (Required)

Work Location: Hybrid remote in New York, NY 10122

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