Job description

• Provides a good work environment by projecting a positive, can-do attitude at all times!
• Responsible for assuring clients receive efficient, professional and timely first and second tier support during normal working hours
• Assists in remote & onsite technical support issues
• Works in a team with other staff members to proper troubleshooting techniques
• Report directly to Help Desk Manager
• Monitors work order flow to ensure Service Level Agreements are being met
• Utilizes escalation procedures to Manager to ensure any level three or four technical issues are addressed in a timely manner
• Maintains detailed and complete notes inside of CRM software to ensure smooth and efficient service
• Provides daily/weekly/monthly reports to manager regarding status of all work orders and work flow
• Maintain problem trends to address and resolve recurring issues
• Assists in the development of future products as requested by Manager
• Configures and installs Windows workstations
• Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users
• Trains end-users on the use and features of the various operating systems and applications
• Works with vendors to resolve software issues; researches and tests possible solutions and implements solutions at manager discretion
• Performs other duties and responsibilities as given by Manager
• Willing to learn and assist with structured wiring as needed. (No prior experience needed but would be valued)
• Willing to learn and assist with installing mounts/tv's etc. (No prior experience needed but would be valued)
• Ability to multi task efficiently
• Interface with clients to ensure a positive image of the company
• Good decision making skills required. Must be able to work well with others and provide a true TEAM attitude

Required:

• Strong customer service skills
• Previous Help Desk Experience Required
• Strong written and verbal communications skills
• Strong organizational skills
• Ability to speak with confidence, poise and voice control
• Carry out instructions given in written and oral form with common sense understanding
• Provide sincere and non-demeaning resolutions to users with minimal technology experience
• Must have a positive Can-Do attitude!
• Must have a valid driver's license
• Salary dependent upon qualifications and previous experience
• IT certifications a PLUS

Job Types: Full-time, Part-time

Pay: $18.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Rosedale, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.