• VENDOR SUBMITTAL RATE $ 36.43/hr.
• VDOT Culpeper District IT Technical Support and Trainer
• 100% onsite work, working with end users within the assigned district.
• MUST possess a valid driver license and have a clear driving history - will drive state vehicle.
• Position will primary focus working with field staff with new technology, Sharepoint administration and design , delivery of IT training material in a small classroom environment.
• Answer phone calls and email requests for assistance.
• Work under the direction of VDOT IT Management assisting with development of training material and delivery of content in a training room environment.

• 
  Extensive skill in the use of Microsoft Desktop products including but not limited to
• Windows, SharePoint, MS Office Suite and MS Teams.
• Support IT Knowledge Base Management by participating in the review and updates of
• articles.
• Communicate and collaborate across the entire team to include IT support center peers,
• supervisor and other departmental teams.
• Expert in the use of Office 365, Sharepoint Online, and administering desktop applications.
• Ability to communicate effectively verbally and in writing with individuals and groups.
• Experience working with help request tracking tools.
• Strong Customer Service skills that include a “customer first” attitude.
• Position is responsible for agency-specific end user support throughout VDOT Culpeper District.
• Provides troubleshooting, problem management and escalation of issues to resolve and
• communicate resolution to customer concerns in a timely manner.
• Troubleshoot phone, network, and desktop hardware and software issues.
• Preferred: Knowledge of computer/mobile device applications and how they operate in an
• enterprise environment. Experience with creating training documentation.
• Sharepoint design to include create sites, manage permissions, lists and libraries.

Skill Matrix



• Extensive skill in the use of Microsoft Desktop products including but not limited to Office 365, Windows 10/11, SharePoint Online Required 4 Years
• Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude. Required 4 Years
• Working knowledge of VTC technologies and software products likely to be used in conjunction with remote meetings. IE MS Teams, Google Meets Highly desired 4 Years
• Develop and maintain we design within Sharepoint. view, design, add, update, delete, approve, edit pages, change permissions and customize items Required 4 Years
• Experience providing training and education on technology and technical systems to individuals and business sections. Highly desired 2 Years
• Training delivery through hands-on training classes, online sessions, and/or workshops, teach best practices for utilizing these technologies. Highly desired 2 Years