Team Lead - Lawn & Garden, FT (Bonita Springs)
Full Time
Bonita Springs, FL 34135
Posted
Job description
Sunshine Ace Hardware
Team Lead, Lawn & Garden
Full Time
Bonita Springs
Apply today at: http://www.sunshineace.com/careers
Our family-owned business has been providing career opportunities and adding economic value to our local economy since 1958. Our customers have come to depend on the helpful advice our friendly associates provide. We offer competitive pay, great benefits, and a flexible, family-oriented environment to work in. Whether you are looking for part-time opportunities or a new career, Sunshine® Ace Hardware is a great place to work.
Your Role
- A Team Leader is a sales associate who has the added responsibility of successfully maintaining their assigned department while ensuring legendary customer service and contributing to the store’s overall profitability.
- Promote Ace Rewards and other customer engagement programs
- Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them
- Demonstrate the S.A.L.E.S. skills/behaviors and teach and encourage others to do the same
- Assist customers with large or heavy items as needed and offer a red basket for their shopping use
- Maintain awareness of all promotions and sales flyers; assist in removal of promotional bin tags from displays and price tags as required following sales events, flyers, etc.. and maintain knowledge of store products, services and layout
- Handle special orders for all non-stock items or involve a member of management
- Help unload incoming trucks, put away merchandise, and maintain (clean, organize and stock) for assigned department, category or zone as assigned
- Actively participate in daily huddle meetings, share ideas for improvement with management and co-workers
- Assist in following loss prevention (shoplifting) best practices by being attentive to customers and monitors their actions, and reporting suspected or actual theft immediately to management team
- Take ownership of inventory control in your department by managing inventory shortages, surplus stock, defectives, damages, etc. through collaboration with other appropriate teams
- Restock merchandise displays as needed, monitor end caps and side wings for adequate stock
- Maintain a safety awareness at all times including fire exits and procedures, OSHA Safety Data Sheets (SDS), and the use of personal protective equipment (PPE)
About You
- High School Diploma or General Education Degree (GED) and a minimum of 2 years directly related and progressively responsible experience in one or more retail areas; or, an equivalent combination of education and experience
- Ability to communicate professionally with customers and team members
- Ability to effectively use assigned equipment and technology including two-way radio, computer, etc.
- Skilled at providing prompt, friendly and attentive customer service
- Ability to demonstrate and execute on the the S.A.L.E.S. skills and the Magic Question
- Strong organizational skills with a passion for details
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