Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Support Technician, IT

JOB SUMMARY

IT support technicians assist computer users with the operation/repair of computer systems and other technological equipment. Their duty entails providing technical assistance to clients by installing, configuring, testing, and upgrading computer software and hardware. They act as standby system technicians who provide IT solutions as soon as a malfunction occurs. They also maintain company networks and ensure smooth performance of computer systems. In performing their duties, IT technicians set up and configure new equipment for an organization or client They train computer users on new systems by performing technical demonstrations to acquaint them with operational procedures. They also talk to customers seeking technical assistance to proffer solutions over the phone, via email or face-to-face. As part of their responsibilities, IT support technicians perform routine maintenance of computer/network systems. They carry out diagnostic tests to identify and resolve faults in a technological system. They also maintain record of customer problems as well as solutions recommended. They direct clients to more experienced personnel for effective resolution of an issue. They also carry out tests to evaluate new applications/technology prior to release.

IT support technicians collaborate with tech specialists such as software developers and computer engineers to develop and implement IT support strategies. They also perform following-up on customers to obtain feedback, which is useful in making proper adjustments and service improvements. The major qualities needed for success on the job include communication, problem-solving, critical-thinking, and interpersonal skills.

RESPONSIBILITIES:

REQUIREMENTS:

• Certificate of training from college or technical school; Associate degree (A.A., A.A.S.) or equivalent from two-year college or technical school or equivalent experience; Microsoft Certified Professional or higher preferred.
• A fundamental understanding of Networking, including but not limited to:
  • Active Directory
  • Network Printers
  • Microsoft Terminal Services and VPN
  • Windows Operating Systems
  • Email services
• The ability to use clear language and expression to provide technical support to clients

ABOUT YOU:

• Provide leadership to others through example and sharing of knowledge/skill
• Follow all policies and procedures set by the Agency
• Critical Thinking and Problem-Solving skills and experience for providing IT solutions to address the needs of the customers.
• Interpersonal communications ability to work with various tech professionals to develop and implement IT support strategies.

BENEFITS:

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.