Job description

Overview:
The Supervisor Cash Applications is responsible for the management of all cash applications duties to ensure correct and accurate posting. They will interface with both internal stakeholders, including Sales, and external customers to manage any account discrepancies.

Responsibilities:
Supervises a team of associates in the Trade Accounts Receivable (Trade AR) department and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising associate performance; rewarding and disciplining associates; addressing complaints and resolving problems; and ensuring career development and succession planning.
Work directly with third party banks as applicable to ensure proper and timely receipt of cash files to enable timely customer order release.
Manage assigned team members to clear all unidentified transactions and address all unapplied cash daily to create clean receivables down to the invoice level.
Work with third party vendor to ensure all proper application algorithms are in place and enable proper and complete cash application.
Work with all cash rooms and Operations teams to ensure proper scanning and posting of cash to maintain clean aging.
Manage assigned team members to clear open cases/disputes to keep Accounts Receivable clean; advise other teams of root cause of errors.
Manage customer escalations and define rules governing open disputes to quickly clear disputed items to optimize customer experience.
Develop an expertise in and be able to train employees on commonly used systems; including 9Ci, SalesForce, Banking software, etc.
Coach assigned team members to meet and exceed Service Level Agreements (SLAs) to achieve a high customer experience.
Review, recommend, and align on Key Performance Indicators (KPIs) with manager and set expectations for the team.
Partner with internal teams (Sales and Operations) as necessary to meet customer expectations for effective resolution of customer disputes.

Qualifications:
Bachelorâs degree and 3-5 years’ job-related experience and/or training required; or equivalent combination of education and experience. Supervisory experience preferred. Travel up to 10% required. To perform this job successfully, an individual should have knowledge of: • Accounting Software – Oracle AR • Internet Software – Browsers and search engines • Spreadsheet Software – Microsoft products • Miscellaneous – 9ci, Salesforce, CCAAS, Experian, Fintech, Icontol, Banking software. We are an Equal Opportunity employer.

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