Job description
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More
Position Title
Student Success Specialist
About this Opportunity
This is a remote position. There will be the potential for flexibility with the expectations to maintain an alternative work schedule outside of the traditional Ball State work hours. The Division of Online and Strategic Learning (
DOSL
) welcomes applications for a Student Success Specialist vacancy. This position provides direct student services, to include but not limited to, recruiting, advising, and administrative support for the delivery of online and blended programs.
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our
Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Administrative Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
Contribute to the success of online and blended students by recruiting and advising for assigned online academic programs, guiding prospective students through the inquiry and admissions process, providing support for students to interpret, understand and meet academic requirements and progress specific to their program of study, support and leverage student recruitment activities for the purpose of meeting the program and Division of Online and Strategic Learning goals
Minimum Education
Master’s degree from an accredited institution.
Minimum Experience
One year of relevant experience (for example: teaching, counseling, advising, recruitment, admissions, online/distance program support/administration).
Minimum Other
Excellent oral and written communication skills; high degree of commitment to customer service; strong focus on detail and task completion; highly organized with good analytical skills; competency in the use of word processing, spreadsheets, database, email and internet applications.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Preferred Experience
Direct experience assisting college-level students; additional years of related experience. Project-based workgroup and/or management experience. Proficient use of a CRM (Customer Relationship Management) or enterprise database, preferably a Student Information System.
Preferred Other
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
None.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Division of Online & Strategic Learning:173020
Department Information
- This is a remote position. There will be the potential for flexibility with the expectations to maintain an alternative work schedule outside of the traditional Ball State work hours.
- The annual salary range for this opportunity is $42,000 – $44,000.
Department Email or Phone Number
mindy.foltz@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Participate with individual, team, and small group projects and efforts that promote best practices in the areas of strategic learning and student success.
Ranking
2
Job Duty
Serve as an academic advisor by providing information and encouragement for students to understand and meet specific degree requirements; review students’ prior coursework and current status to determine specific courses needed for degree completion and develop program specific degree plans.
Ranking
3
Job Duty
Participate in student recruitment, advising, and other success strategies and programs. Participate as directed with any recruitment travel to off-campus sites for promotional activities. Utilize multi-modal tools, and emerging technologies and practices to innovate and discover successful practices.
Ranking
4
Job Duty
Work closely with upper division and departmental advisors to ensure accuracy of information provided to students.
Ranking
5
Job Duty
Remain current on university policies and procedures affecting student and program success.
Ranking
6
Job Duty
Identify, develop, and promote strategies for student retention; support students in monitoring their academic progress; prepare and maintain electronic files; create and utilize report data to identify and address students at risk of not completing program of study.
Ranking
7
Job Duty
Provide customer focused service in working with students, faculty, staff, administrators and stakeholders.
Ranking
8
Job Duty
Utilize the CRM (Customer Relationship Management), Retention Solution, and Appointment Scheduling tools: by maintaining an accurate record; assigning and responding to tasks; recording contact notes; and utilizing reports and communication plans.
Ranking
9
Job Duty
Oversee student employees (when assigned) by planning, assigning, and reviewing appropriate student responsibilities and workload.
Ranking
10
Job Duty
Seek and perform other duties as assigned.
Ranking
11
Job Duty
Maintain regular and predictable attendance.
Posting Detail Information
Posting Number
202301290P
Desired Start Date
06/12/2023
Position End Date (if temporary)
Open Date
05/02/2023
Applications Accepted Through Date
05/22/2023
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
In the Applicant Documents section of this application, please provide an inclusive excellence statement describing how you would contribute to the development of a diverse and inclusive learning community at Ball State University through your teaching, research, and/or service. Please include examples of your contributions when possible. Word limit 500.
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