Job Summary / Purpose

Required Minimum Knowledge, Skills, Abilities and Training

Exceptional customer service and conversational skills is required. Excellent written and oral communication skills required. Knowledge of medical terminology and patient placement required. Minimum 2 years acute care setting required. Knowledge of medical terminology and patient placement required. Excellent oral and written communication skills required. Excellent Excel and Word skills required. Must have attention to detail and maintain a positive working relationship with peers and managers. Must have strong relationship building skills and the ability to make and use connections throughout CHI Saint Joseph Health to complete projects and maintain strong partnerships with other departments. Must have strong initiative and be able to gather and analyze information skillfully and be able to brainstorm alternative resources and directions. Must be able to break down complex tasks into manageable parts in a systematic, detailed way and considers input from several sources. Must be detail orientation in gathering relevant data while attending to essential details; checks work for accuracy and quality. Must be able to problem-solve by identifying and resolving problems in a time manner, as well as develop alternative solutions when needed. Must have great flexibility and the ability to continually look for ways to make appropriate adjustments and changes – rather than identifying why things cannot be accomplished – in order to meet to the changing needs of CHI Saint Joseph Health and the Patient Experience Department. Ability to operate multi-line telephone system, computer, email, electronic equipment, calculator, copy machine/fax/scanner, office equipment. Ability to speak and communicate clearly. Perform on a daily basis: reading, writing, basic math, analyzing data, finding solutions, and working with confidential information. Ability to work under time pressure and at a rapid pace. Adequate conversational English is required in order that the individual be able to take direction from management, understand how to complete job tasks, communicate adequately with patients and co-workers as necessary, understand and follow safety guidelines, and organizational policies. Must have strong working knowledge Microsoft Office products, especially Word, Excel and PowerPoint. Must have the capacity to learn other relevant systems and databases, as needed. Must be able to navigate multiple computer programs and transcribe notes while providing exceptional customer care via the telephone, and assign staff appropriately .