Job description

Job title Service Clerk

Reports to Service Manager

FLSA Non-Exempt

Workers’ Comp
Clerical Office Employees (Code 8810)

Status

Job purpose

Responsible for the administrative functions for service department are completed on time and accurately.

Duties and responsibilities

• Must partner with service staff to ensure workflow runs smoothly.
• Must be detailed oriented to ensure thorough administration of service.
• Must maintain excellent customer service attitude
• Answer service phones
• Take service calls from customers
• Create orders for techs
• Follow up on open work orders for status update
• Data entry of all tech labor postings
• Maintain filing system
• Process daily service department payroll hours
• Order and maintain office supplies for service department
• Prepare and maintain vacation schedules
• Close repair orders
• Obtain purchase order number from customers if missing
• Match work order paperwork
• Assist, cover, train, and cross-train on other service office job duties
• Perform projects as requested

Qualifications

Education/Experience

• High school diploma or equivalent

Knowledge

• Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Some knowledge of mechanics
• Specification of current equipment

Skills

• Good listening skills

• Good negotiation skills
• Excellent verbal and writing communication skills
• Good computer skills

Abilities

• Demonstrate customer service orientation
• Ability to organize and manage multiple priorities

Other characteristics such as personal characteristics

• Commitment to company vision and mission
• Must partner with service staff to ensure workflow runs smoothly

Travel

There is no travel requirement

Working Environment and Physical demands

The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working environment

While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level, however, the employee can be exposed to noisier shop environments. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.

Physical requirements

While performing this duty, the employee will required to frequently sit, walk, talk, and listen. The employee is required to frequently use hands to fingers, handle, or feel objects or controls, including products we rent, computer and other office equipment. The employee must often stand and walk, and lift and/or move up to 30 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Direct reports

• None

Approved by:

Date approved:

Reviewed:

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Albuquerque, NM 87109: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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