Job description

Pellegrino Auto Group is looking for a full-time Service Appointment Coordinator at our Chrysler Jeep dealership in Woodbury Heights, NJ.

Responsibilities:

• Receive and schedule incoming service appointments via phone and email
• Manage Status Calls for vehicles in service each day
• Check vehicle service history and look for open recalls
• Advise customers of recommended services
• Update client's information continuously
• Conduct outbound missed appointment calls for rescheduling

Requirements:

• Experience in customer relations and telephone handling is preferred, previous call center experience is helpful
• Previous automotive experience a strong plus
• Must be responsible, organized, and have excellent oral and written communication skills. In addition, must have basic skills with computer and other office equipment (fax, copier, multi-line telephone)
• Must have a Valid Drivers License
• Automotive Service Center Experience Preferred
• Strong Interpersonal skills; friendly and enthusiastic personality to develop relationships
• Excellent verbal and written communication skills to provide an exceptional customer service experience
• Must have a strong work-ethic, be reliable, and be able to work in a team environment

What Can We Do For You?

• Training from the manufacturer on brand and product knowledge.
• Hourly pay plus an incentive bonus pay plan for meeting dealership goals.
• Unparalleled Benefits, which include: health care options for medical, dental, vision, life, and disability, PTO, and 401K savings with a company match.
• Employee Discounts for Sales, Service and Parts Department.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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