Job description
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
This position is responsible for overseeing the management of complex P&L driven products in Residential Income-Qualified programs and services offered across large regions of the regulated or non-regulated footprint in the Midwest. Normal responsibilities include the development of products for a portfolio approach to drive customer satisfaction and profitability. This position provides leadership and guidance to others without having formal management or supervision responsibilities. Senior Products and Services Managers are innovative leaders that drive the program performance enhancements by coordinating efforts with stakeholders that lead to short- and long-term benefits.
Income-Qualified Energy Efficiency Programs are designed to help income-qualified customers save energy and reduce expenses through the installation of energy conservation measures in their homes. The ideal candidate has an operational aptitude, is a student of the business, and can work independently to creatively solve problems.
Responsibilities
Leading
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Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders.
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Represents the company as Duke Energy executive in addressing elevated customer forums, industry organizations, trade associations, customer complaint resolution, disputes, and other customer requests, often at the executive level within customer organizations.
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Leads and facilitates group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives.
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Lead and facilitate the development of campaign plans, set objectives, measure, and analyze performance, and demonstrate influence on customer satisfaction.
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Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion.
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Mentor and act as an informal leader to other team members to assist their product performance and management capabilities.
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Manage the balance of regulatory and non-utility product opportunities in each jurisdiction.
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Provide strategic leadership/guidance in Industry by contributing to the recognition of Duke Energy as a national leader in that industry.
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Maintain awareness of legislative and regulatory activities by forming strategic partnerships and supporting the development and demonstration of strategy and products and services.
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Maintain Industry awareness by evaluating opportunities and executing public relations and promotional initiatives to increase Duke Energy’s product awareness and product advocacy.
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Manage and modify contractual obligations for the program.
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Direct development of performance goals and tracking systems to monitor product analytics, customer satisfaction and earnings growth goals.
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Standardize products, programs, and services across all jurisdictions where business justification exists.
Creating
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Lead the development of strategies for promotion of all products, program, and services.
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Develop capital and O&M budgets for product, programs, and services.
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Develop products, programs, and service enhancements to improve market effectiveness and work with Product Development on new product initiatives. Provide support and expertise to development of new products and services for customers.
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Develop, communicate, and execute long-term/ annual product plans, market, and segment plans to deliver financial results in total and for each jurisdiction.
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Develop and evaluate metrics that provide opportunities to improve lead generations and close rates by implementing initiatives to improve sales effectiveness.
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Develop product lines of products, programs and services that identify and facilitate needed improvements, develop, and implement promotional strategies and expand offers.
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Develop, communicate, execute, and adjust market plans to achieve at least top quartile satisfaction targets.
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Identify and facilitate needed improvements, develop, and implement promotional strategies and expand offers to other jurisdictions when/where appropriate.
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Continually reviews work processes within assigned products, programs and services and takes timely action for improvement.
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Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and deployment of resources.
Delivering
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Deliver on expected P&L, financial growth, customer satisfaction and regulatory objectives for products , programs & services.
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Deliver plans within capital and O&M budget.
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Work with product stakeholders to develop and implement marketing campaigns for the Products when approved. Measure and report on performance.
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Work with product stakeholders to investigate and pilot new technologies, delivery channels and product extensions.
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Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion.
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Understand and interpret EM&V reports and adequately represent product related areas.
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Ensure that electronic interfaces with Duke Energy is secure, near real time and accurate.
Basic/Required Qualifications
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Bachelors Degree in Engineering, Marketing, Business Administration or related degree and 3 years related work experience
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OR High School/GED Degree and 10 years related work experience
Desired Qualifications
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Masters Degree in Marketing, Engineering, Business Administration
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7 years related work experience
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Proficient in Microsoft Office software tools
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Proven project management skills
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Demonstrated ability to learn new systems
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Experience successfully working in a team environment to achieve shared goals
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Experience working in utility regulatory environment
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Comprehensive financial and business acumen
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Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, project development
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Facility management, product management, program management, energy management, project management or process management experience
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Ability to represent the company and develop relationships with influential / hostile audience on contentious issues: on key community, regional or national boards/committees; in community events or with Subject Matter Experts (SMEs) for use with media, public meeting, etc.
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Multi-function or multi-departmental experience
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Demonstrated experience in change management, process integration and implementation and supervisory or management experience
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Business operation experience
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Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy
#LI-RB1
#LI-Hybrid
Working Conditions
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Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
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Some travel, including overnight travel and site visits.
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Long periods of sitting and extended use of computer and telephone/cell phone or other PDA device.
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Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm.
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Alternate Indiana, Ohio, Kentucky location options will be considered. Specific work location to be discussed during interview.
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Posting Expiration Date
Friday, May 19, 2023
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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