Kyra is a leader in the creator economy and in the space between brands, content and creators.

With teams in the UK and US, Kyra creates digital content and storytelling that uniquely resonates with youth culture. At Kyra, our three distinct business drivers: talent access, creative studio content production including branded channel management, and original digital content all showcase our expertise in youth entertainment and engagement.

Having grown by 50% in the last year, we are now looking for a Senior Client Services Manager who thrives in a fast-paced environment and is well-versed in all areas of account management functions, responsibilities, and deliverables. This seasoned professional is responsible for the successful planning, implementation, and execution of brand partner programs, forging client direct and agency relationships. The SCSM will communicate with client teams to help support the sellers with all aspects of the post-sales process. This role requires excellent communication skills, comfort interfacing with internal and client stakeholders, and the ability to hit the ground running on day one. This individual will be focused on a key account in the Beauty/Luxury space, a deep and passionate understanding of the beauty vertical and an acute interest in beauty & wellness, with an eye for trends, leading brands, and products will be a huge benefit. While it's not an essential requirement for the role, we reckon that experience in beauty and luxury will be a valuable asset that could really work to your advantage.

Acting as a liaison between sellers, clients, and other departments, the SCSM will be the team’s go-to person to coordinate necessary meetings with all departments, providing team updates in weekly sales or other formal meetings, and ensure all campaigns and projects are on strategy,

on time, and on budget achieving all brand KPIs. The SCSM will also assist the Director of Client Services to ensure coverage on all accounts in the event of: category shifts, company turnover or peers’ time off.

The Senior Client Services Manager is a ‘people person’, excels at forging successful client relationships, and has the natural ability to organically grow business preemptively positioning client campaigns for renewal and identifying opportunities to upsell Kyra products and services.

Reporting to: Director of Client Services
Salary: $90,000 to $95,000 dependent on experience

ACCOUNTABILITIES:

• Lead onboarding for new clients alongside Sales and Production teams including kicking off campaigns internally and externally
• Be an extension of sales once campaign moves into post-sale, building strong relationships with clients across all brands
• Build client-facing status docs to keep track of all campaign details including: weekly agendas, meeting notes, timelines, social media calendars and production updates
• Bring contracts/SOW signatures over the line before production begins, liaising directly with Legal department
• Participate in brainstorms with sales team to create unique custom campaigns, providing planning support for idea execution

Lead the post-sale execution of brand partner programs including content creation, video and social content/distribution

• Partner with sellers to manage custom programs and make recommendations for optimizations
• Serve as the CSM lead when assigned by the Director
• Work closely with Paid Media team to ensure all client KPIs are met
• Work with internal Production, Talent, and other teams to ensure campaign delivery and client satisfaction
  
  • Liaise with clients and agencies on creative assets, approvals, reporting needs, and other requirements to achieve timely deliverables
• Track and report on the results of partner campaigns and programs
  
  • Manage the distribution of client invoices and reports; assist finance team during billing and collection process
• Help sellers to manage pipeline and develop strategies for new category development through pre-sales prospecting
• Execute performance reports for all campaigns and make optimization recommendations
• Surface any client issues and make recommendations for solutions
• Identify opportunities for partner growth and optimization with advertising networks, products, and partnerships
  
  • Interface directly with clients’ marketers, brand managers, and social media teams to assist in all aspects of client programs
• Leverage data insights from campaigns in order to tell a captivating success story resulting in upsells/renewals

EXPERIENCE/SKILLS:

• Minimum 4 to 5 years of digital advertising support experience
• College degree preferred
• Positive attitude with exceptional client-facing skills
• Excellent organizational, written, and verbal communication skills
• Team player that can easily adapt to working across different time zones
• Anticipating client needs; being proactive rather than reactive.
• Solutions-oriented self-starter with a strong understanding of digital advertising processes on both the buying and selling side
• Strong practical knowledge of advertising measurement tools, success metrics, and analytics utilization
• Proven experience working with cross-functional teams
• Extensive knowledge of social media platforms and campaign management
• Extensive knowledge of brands, trends & products in the Beauty category

WILL THIS BE A GOOD FIT FOR ME?:We’re all about transparency at Kyra,you’ll excel in the role if:

• You are energized by the fast-paced nature of a scaling business and the opportunities that this brings
• You are stimulated by creative problem solving and applying your expertise & knowledge of Gen-Z creators to produce tailor-made solutions for our clients
• You are used to thinking on your feet & taking initiative - when you’re faced with challenges you don’t let perfectionism get in the way & you proactively come up with workable solutions
• You are perceptive and rely on your communication skills & attention to detail to decipher the nuances of our clients’ needs
• You have previous experience in working with content creators/influencers
• You take a real pride & ownership in producing high quality work
• You have a systematic approach in the way you carry out your work; you have strong organizational skills and you make decisions & recommendations that are informed by data
• Your preferred relationship dynamic with your manager is consultative; you know the creator landscape well and can operate independently
• You are deeply inquisitive and your curiosity is a strength that has led to your professional growth
• You’re a Gen-Z aficionado and you have a healthy obsession with exploring beauty culture on TikTok.

WHAT WE OFFER:

• Remote working: we operate a remote-first working model
• Flexible working: we trust our team to own their time to balance work and life!
• 25 days vacation plus public holidays ️
• Paid Wellness Leave: if you’re unwell we offer up to 4 weeks sick leave at full pay
• Remote/Online onboarding: you will have regular catch ups with your manager and team during your onboarding (and after) to make sure that you're fully supported in your role
• Your Development: we will support your professional growth via an annual personal training and development budget
• Discretionary Bonus Scheme
• Employee Assistance Program to support your personal needs in and out of work
• Contributory pension scheme
• Private Medical Cover (if you’re based in the US) ️