Job description

Franklin County Consolidated Housing Authority

Job Description
Public Housing & Section 8 Housing Manager

March 21, 2016

Definition

Performs a variety of duties in the management and rental of housing units/developments. Maintains tenant records, applications and other various HUD, THDA and Housing Authority required records. Responsible for ensuring that all Federal, State and Housing Authority rules are followed to ensure that FCCHA is in compliance.

Supervision Received

Works under the general direction of the Executive Director.

Supervision Exercised

May monitor the maintenance and resident service activities for unit assigned to you.

Essential Duties And Responsibilities

Prepare application packets, interview prospective tenants, certify eligibility for unit, and completes and signs lease agreements.

Verify income statements submitted by tenants and applicants: maintain an accurate tenant and application filing system.

Assist in resolving tenant grievances and complaints.

Collect rent; issue delinquent notices when necessary; process transfers and issue eviction papers when required.

Re-certify tenants annually.

Accept request for service repairs from tenants, enter work orders in the computer housing software, and routinely follow up to ensure that the requested service has been completed satisfactorily.

May assist the Executive Director in preparing and implementing the annual budget.

Assist in coordination of resident relocation and other services necessary for access to units required for modernization activities and handicapped accessibility.

Prepare detainer warrants to take to court to obtain possession of the unit in the event of eviction; prepare files for the attorney to review in advance of the court date and attend the court hearing.

Maintain status of inventory of rental units; inspect units periodically for housekeeping practices; keep track of tenants moving from the complex, pro-rating rent and follow-up for skipped rents.

Attend resident council meetings and as necessary assist with resident activities. Occasionally attend the FCCHA Board of Commissioner Meetings. Attend and take part in the Resident Advisory Board Meetings.

Direct and monitor the pest control contract activities.

Ensure reasonable accommodations are met for eligible residents.

Ensure quality customer service in management operations.

Interview prospective residents and prepare resident application packages for completion.

Show rental units to prospective tenants, explain the lease, rules, regulations, and rent payment requirements to prospective tenants.

Select the appropriate size of rental unit for the prospective tenant based on FCCHA, THDA and HUD rules and regulations.

Select tenants for the waiting list by running a credit history, requesting a NCIC report, perform rental history background check, obtain fingerprints from applicant and send to FBI for criminal background report if NCIC positive.

Verify applicant does not owe any federally assisted housing agency money, and perform any other background screening deemed necessary.

Ensure all required documentation is on file prior to renting units; verify data that is presented and maintain the Authority Wide Waiting List.

Maintain daily statement of operation reports.

Maintain required vacancy, occupancy, unit-turnaround and tenant account receivable data for HUD and THDA reporting.

Assist the Executive Director in performing the various accounting activities.

Prepare the daily bank deposits and maintain the petty cash accounts.

Maintain the SACS software system.

Transmit the data for the Section 8 HAP payments.

Other duties as assigned.

Peripheral Duties

Responsible for answering incoming phone calls, transferring calls to appropriate personnel as required, maintain tenant payment/receipts drawer.

Attend seminars and workshops related to duties and responsibilities, as requested.

Assist with employee interview process.

Desired Minimum Qualifications

Education and Experience:

(a) Completion of a two-year college or junior/community college program with an emphasis on course work in social sciences, business, finance, or related field supplemented by course work in accounting, bookkeeping, or office practices; and

(b) Two years of related experience; or

(c) Any equivalent combination of education and progressively responsible experience.

Necessary Knowledge, Skills and Abilities:

(a) Working knowledge of the principles and practices of office administration; working knowledge of records management techniques;

(b) Skill in operation of listed equipment;

(c) Ability to interact effectively with residents and applicants; ability to accurately record and maintain records; ability to establish and maintain effective working relationships with FCCHA employees, supervisors, and government officials; ability to communicate effectively verbally and in writing.

Special Requirements

Applicant must possess and maintain a valid state of Tennessee driver’s license.

Must possess Public Housing Manager (PHM) certification, or obtain PHM certification within one year of hire date (Public Housing Manager only).

Tools and Equipment Used

Personal computer, including word processing, housing (SACS) software, 10-key calculator, phone, copy machine, document scanner, and fax machine.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel or operate objects, or controls; and reach with hands and arms. The employee is occasionally required to walk.

The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is normally quiet with low level background noise.

Selection Guidelines

Formal application, rating of education and experience; oral interview and reference check; employment physical and job-related tests may be required.

Job Type: Full-time

Pay: $36,500.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Office management: 2 years (Preferred)

Work Location: In person

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