The Scheduling Coordinator is responsible for day to day creation and filling of assigned sites and unassigned sites in Miami-Dade and Broward County. The position is primarily responsible for ensuring all sites are manned with guards who meet site specific requirements.

Requirements Include:

• Full-Time and Full Flex availability, as shifts and schedules may change weekly

• Use of Microsoft Outlook, Spreadsheet Software, and Word Documents

• Knowledge of security operations

• Strong oral and written communication skills

• Strong customer service and service delivery orientation

• Must be detail-orientated and able to handle multiple tasks

• Ability to work at a fast pace and work efficiently under pressure

• Must possess a high school diploma or equivalent

• Must possess a security D License; A security G License is preferred but not mandatory

• Must possess a valid Driver's License in order to drive company vehicles

Responsibilities Include:

• Ensuring all sites have a created and filled schedule

• Receiving and making phone calls regarding schedules, uniforms, and orientation

• Updating valiant with call outs and shift coverage

• Scheduling guards for meetings and classes

• Knowing site specific post orders and ensuring any questions from guards can be answered correctly regarding sites

• Managing unbilled overtime (Making sure minimal is given if unnecessary)

• Updating floaters lists accordingly

• Receiving lists of license renewals and advising guards of their license statuses. Also, receiving updated copies, via text or email, and sending them to the Branch Manager

• Documenting all call outs, no calls/no shows, and late-nesses

• Replying to emails, throughout the day, sent by Command Center, Branch Operations Manager, Branch Operations Director, and Branch Operations Specialists

• Scheduling new hires for appointed requisition forms and sufficient training

• Sending a daily email on what transpired throughout the day and the daily work of the branch coordinator

• Texting guards their schedules correctly and professionally (via text and/or email)

• Making guards permanent schedules to reduce the amount of sending schedules weekly

• Knowing all sites in the Branch and guards who can and cannot be placed at the certain sites

• Under dire circumstances, may be required to leave the office to hold an unmanned post until a post gets coverage

• Under dire circumstances, may be required to help deliver and/or pick up company vehicles

• Any other duties as assigned by Branch Operations Manager

Other: Must possess all of the following

• Work history must include demonstrated strong customer service and work longevity

• Exceptional customer service, active listening, verbal and communication skills, and professional phone voice

• Proficiency with computers and strong typing skills, including Microsoft Office Applications

• Strong time management and decision-making skills

• Ability to work as a team, work in collaboration, and cooperate with a team

• Effective oral and written professional communication skills

• Active listening skills

• Ability to assess and evaluate situations effectively

• Ability to identify critical issues quickly and accurately

• Attention to detail

• Must be at least 18 years old or the minimum age

• Must be a United States citizen or a foreign citizen authorized to legally work in the United States

• Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment)

• Must submit to an extensive background check, including: criminal history, personal references, employment and education verifications, and Department of Motor Vehicle

• Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment:

Office:

• Minimal to no work in extreme temperatures is expected

Major Activity:

• Working on computer while sitting, standing, walking, and/or listening

Physical efforts to carry out job duties:

• Limited; to include some standing, bending, light lifting, and limited stretching and reaching

Our Vison:

To earn the lifetime loyalty of our customers by delivering the highest quality security services available anywhere. We are the Benchmark of American Security.

Our Core Values:

Taking care of our people

Our people are the key to our success. We strive to create an environment where everyone feels they are respected, their contributions are valued and they have equal access to growth and development opportunities.

Teamwork

Working together as a team is central to everything that we do. We perform at our best, and we are safest and most successful when we work together as one.

Integrity

We strive to understand the impact of our decisions. We accept responsibility for our actions. We do not tolerate dishonest or unethical behavior. We do the right thing.

Sense of Urgency

We work as if everything is time sensitive, because it is. We work swiftly, efficiently and with attention to detail.

Entrepreneurial Spirit

Our people are encouraged to adopt and adapt good ideas from others and initiate creative and innovative ways of serving our customers and improving the business.

World-Class Customer Service
We understand our Customer's needs and consistently deliver on our promises. Our goal is to always exceed expectations in everything that we do, setting the standard for our industry

Job Type: Full-time