Job description

We heard you knock!
This position is responsible for managing and building business relationships through a consultative approach with our distributor customers and their clients in order to achieve sales goals. Ensures that systems and processes are in place to meet the needs of external and internal customers. The position compliments the Sales Team in an effort to sell more doors through high quality customer service.
Responsibilities:

• Primary distributor interface for the following: claims, scheduling concerns, order changes, estimating, literature, sample requests.

• Acts as a liason between Sales, Scheduling, and Sales Support Teams.

• Assists in the resolution of technical issues on orders between the Orderwriting Department and the distributor.

• Estimates/quotes projects.

• Provides requested literature to distributors.

• Writes order changes.

• Orders samples for distributors.

• Communicates with Territory Sales Managers regarding special requests on specific orders.

• Writes order headers for jobs to be written in the Orderwriting Department.

• Ensures specification sheet is filled out properly by distributors for internally written orders.

• Completes Check Sheet for orders written internally.

• Fills in for Inside Sales Representatives as needed.

• Performs duties as assigned by supervisor.

Education/Experience:

• A minimum of 2 years of customer service/inside sales experience.

• Bachelor’s degree preferred.

• Excellent communication skills.

• Experience with ERP systems is preferred.

• Ability to work in a fast paced environment.

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Job Type: Full-time

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