Job description

glassybaby makes hand-blow glass with color and light for people who love to give kindness. Our mission is to provide hope and healing to people, animals, and the planet. Three dollars of every purchase goes to a variety of charities. Since 2001, over $13 Million has been donated to various charities around the world.

glassybaby-every person's spirit gives off its own special light-personal, individual and unique-kind of like glassybaby. Each handblown glass votive is a work of art. As unique as the individual who chooses one, formed by eight hands, born in the USA, citizen of the world, each with its own name, one of a kind...like you.

Wage Hourly: $18.00 to $20.00 per hour

Part-Time: 3 days per week. 11-4

Location: Livingston Montana

BENEFITS- glassybaby offers a wide range of generous benefits based on Full-time and Part-time status

SUMMARY of ROLE

To sell glassybaby and accessories, promote the brand, share glassybaby giving message, provide excellent customer service in person, over the phone and email. Demonstrate sustained competence and accuracy in POS use and financial transaction accountability and inventory management.

PRIMARY DUTIES

Sell glassybaby and accessories in retail store to achieve store sales goals and promote the glassybaby brand.

Greet + acknowledge each guest when they enter and depart the store

Promote and sell products

Provide excellent customer service

Maintain storefront to glassybaby standards through cleaning, inventory and packaging replenishment, and other tasks as needed.

Provide excellent customer service by phone and in person through clear communication, transaction efficiency and accuracy, and an amiable demeanor.

Operate Point of Sale software with attention to all aspects of reconciliation and accuracy in opening and closing protocol.? Possess the ability to troubleshoot transactional problems, physical problems with the POS and any relevant equipment, and convey in writing to the appropriate parties any problems that cannot be solved onsite

Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill, to spread brand-awareness and increase sales

share glassybaby giving and messaging

Act as an amiable, informed, and helpful representative of glassybaby

Ensure that customers leave excited about the company, the product, and the facility

Share the glass blowing process

Know daily what the glass blowers are making + share with customers?

Maintain a clean Hot shop space for customers to observe the glassblowing process

Communicate with stores manager and other sale associate about customer inquiries as needed.

inventory management ? exchanges, accurately put in correct information into POS, and help with inventory monthly inventory when asked, daily cycle counts?

Communicate with stores manager and other sale associate about customer inquiries as needed.

inventory management ? exchanges, accurately put in correct information into POS, and help with inventory monthly inventory when asked, daily cycle counts?

KNOWLEDGE, SKILLS, ABILITIES

Work as a proactive, supportive, self-directed team member, upholding a positive attitude and Demonstrated ability to perform work in a team environment, not solely as an individual contributor.

Knowledgeable about the glassybaby products and how they are created.

Strong organizational skills with a high standard of attention to detail.

Professional, courteous, and clear verbal communication skills.

Initiative-taker and proactive; able to work independently without supervision.

Excellent work ethic. Punctual

Ability to think quickly and critically, with excellent problem-solving skills.

Ability to manage difficult situations, calmly, professionally and respectfully

Basic knowledge of Microsoft Office products

Know how to operate an iphone, ipad + outlook

Read and address emails + replying when necessary

Netsuite and shopify software

QUALIFICATIONS

High School diploma, equivalent or enrollment preferred.

Customer service experience preferred.

Luxury brand sales experience preferred.

Experience with NetSuite, and Shopify- preferred

PHYSICAL DEMANDS

Ability to regularly lift-up to 35 pounds, from floor to waist and or waist above

Frequent standing and walking.

Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline

Must be able to work in conditions that are impacted by weather and climate.

Must be able to speak and hear well enough to conduct conversations.

Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Must be able to work in an environment where noise level is usually moderate.

glassybaby provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

PM21

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