At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Summary:

The Operations Analyst works within the Credit Operations team and is responsible for providing analytical and operational support to Accounts Receivable Management. Position will focus on Retail Operations programs requiring support by Credit Operations. Effectively manage the development and implementation of process enhancements. Ensure systems design and functionality matches the organization's business strategies and is clearly communicated to the user groups. Create test scripts and data to facilitate user testing and ensure the enhancement deliverable satisfies the customer group request. Support change communication and coordinate and deliver end-user training.

Essential Duties/Responsibilities:

• Personify NRG Power Values

• Participate in development and implementation of new processes and tools to streamline workflow

• Develop and implement appropriate methods for monitoring, analyzing, compiling and preparing data for management reports and statistics

• Prepare spreadsheets, graphics, and word documents as required for reporting, analysis, documentation, and presentations

• Prepare and/or deliver short presentations for updates, findings, presentations, etc.

• Collect data from internal and external sources to facilitate meaningful analysis

• Identify root cause of problems and then work on system, process, training, or procedure fixes to prevent issues from occurring

• Provide training for new hire on-boarding, process updates and process refresh training, as needed

• Create test cases and test system modifications

• Represent Credit Operations on cross-functional initiatives providing sound business decisions and creative recommendations/solutions for system workarounds until program changes and/or enhancements are made to address critical issues

• Provide support to the various Canada deregulated energy market and other markets, as needed

• Participate on the team’s Business Continuity Program as an immediate primary participant

• Perform other duties as assigned

Education:

• Bachelor’s Degree in Business; other disciplines may be considered, depending on experience

• Direct and relevant industry experience may substitute for some education requirement

Experience:

• Two or more years’ experience in

  • operations within energy industry or retail operations in competitive consumer services, required

  • consumer credit, strongly preferred

• Knowledge of the SAP/CCS system is required

Additional Knowledge, Skills and Abilities:

• Must be an effective team player

• Excellent communications skills, both written and verbal

• High level of honesty and integrity

• Strong work ethic

• Strong business and analytical skills and problem-solving skills

• Demonstrated high degree of customer and internal client orientation

• Strong interpersonal skills with the ability collaborate professionally with other internal teams and external vendors

• Able to handle multiple tasks simultaneously

• Results oriented

• Strong attention to detail

• Reporting and presentation skills are required

• Committed to meeting very aggressive completion target dates, and working overtime if required

• Ability to recognize and solve problems quickly, sometimes with incomplete information and under tight deadlines and pressure

• Handle confidential information in a discrete manner

• Proficiency in MS Office (Word, Excel, Access, PowerPoint)

Physical Requirements:

• Must be able to sit for extended periods of time, view computer screen, and use mouse and keyboard

Working Conditions/ Physical Requirements:

• Remote position with occasional in office days. Remote work is subject to change

• Work Hours: 8:00 AM CST - 5:00 PM CST Monday-Friday. Work outside of traditional business hours and occasionally more than forty work hours in a week may be required

• Reliable internet required

• Other occasional travel

Why NRG is a great place to work:

• Great company culture!! Voted as a BEST employer by Forbes
• A competitive total compensation package, including annual incentive and/or commission
• Stock Purchase Plan
• Benefits on the first day of employment - Medical, Dental, Vision, Life Insurance, and Short Term Disability, Wellness program, etc.
• Company-paid life insurance and disability insurance
• 401 (k) plan to help save for retirement
• Generous PTO plan, plus 8 company holidays, and 3 floating holidays
• Numerous discounts, including electricity discounts on NRG brands

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.