Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America. Today, we're one of the fastest-growing vacation rental companies in the world—thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What We're Looking For

Bay Watch Resort in North Myrtle Beach, SC by Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes. The right candidate for this role will have a passion for hospitality, a customer first mentality, and a "can-do" attitude. Bay Watch Resort by Vacasa sets the standard for vacation rentals by offering hotel amenities, 24/7 service, and food and beverage services in a full-service hotel environment. At the end of the day, owner and guest experience is what matters and anything we can do to help make it a POSITIVE one is what we do! Bay Watch Resort by Vacasa is looking for an enthusiastic and strong leader to join our team as Resort Services Manager. A successful candidate in this role has strong communication and leadership skills. The ideal candidate is a team player willing to step in and help out in any department including guest services, housekeeping, maintenance, homeowner relations, and food and beverage.

The goal obviously is to strive for seamless operation and stellar guest service each day within the resort.

What You'll Do

• Oversee operations at a resort location
• Oversee and support the food and beverage team with menu creation, staffing, Banquet Event Orders (BEO) execution, and daily closing duties of four revenue outlets
• Inspect properties to locate any unresolved maintenance items or opportunities for upgrades
• Delegate owner or guest concerns and requests to appropriate team; follow up to ensure completion
• Support your team with escalated guest and homeowner concerns by responding to guest and owner emails, calls and tickets
• Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
• Direct and manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
• Complete property inspections to ensure all HOA bulk service areas are maintained; report and address any areas of concern or safety issues
• Make recommendations for capital improvements; source vendors and bids.
• Establish and maintain open, collaborative relationships with fellow regional team members, resort department managers, and upper management team
• Provide cross-coverage for Department Managers and General Manager when necessary
• Conduct regular inspections prior to guest and owner arrivals

Skills and Qualifications

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Prior food and beverage experience a plus
• Adhere to all company policies and procedures

Work Environment and Physical Demands

• Availability to work Sunday through Saturday afternoon and evening shifts. Ability to work day shift if providing cross coverage for another department.
• Occasional need to perform housekeeping and maintenance duties as necessary
• Ability to stand, sit, and walk for an extended period of time
• Reach overhead and below the waist
• Regularly push, pull, and lift up to 25 pounds
• Occasionally lift or move up to 50 pounds
• Bend, stoop, squat, kneel, and twist
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation

• $45,000 - $50,000 / year

What you'll get

• Health/dental/vision insurance - employee & family coverage options
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Ability to participate in our Employee Stock Purchase Plan
• Health & Dependent Care Flexible Spending Accounts
• Flexible vacation time
• Paid sick days and holidays
• Paid parental leave after one year of tenure
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you'll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.